Travel Insured International offers four comprehensive policies on Squaremouth, with their most popular plan, FlexiPAX, featuring a unique ‘a-la-carte’ approach. This allows customers to customize their coverage by selecting the protection limits that best suit their specific trip.
See how Travel Insured International compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customers appreciate Travel Insured International’s helpful and responsive customer service. Many have positive claims experiences, though some report challenges in meeting the provider’s documentation requests.
Trip was canceled prior to policy, but a refund was refused. Company charged without providing insurance. A complaint will be filed with the Dept of Insurance.
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I had a hard time accessing my online account to see and print out documents with Travel Insured. Their website would not accept my password after creating an account. I gave up and called.waited a short time. But I did not see a summary of benefits in what they sent. Squaremouth usually sends that with first premium payment. But not longer?
Travel insured international, doesn't pay! It also takes them many weeks to review information. I have filed a claim on 8/18/2026, and it's been 4 weeks of no progress. I provided everything they have asked for, and they are requiring the same information again. Whatever i provide doesn't seem to be enough for them and they keep stalling just so you drop the case. I do not recommend purchasing travel insurance from them.
I called them and filed a claim today. The person was helpful and walked me through the documents needed to file my claim for our vacation delay.
The 24 hour assistance was very helpful while we were still abroad. However, it has been 2 weeks since we submitted our claim and there has been no communication.
Anxiously awaiting completion of our claim, which was submitted on Aug. 24. Documentation requested was satisfied on Sept. 8. Hoping to hear back from them soon.
This was a straight forward doctor visit claim and it was handled promptly with just one claim subumission and receipts.
At first it seemed the insurance company was requiring excessive amounts of verification/proof of expenses incurred due to a delayed flight. The day after I faxed the documents I had I was advised the claim was approved. Since then I have received the payment check.
I filed a claim 2 months ago and gave them everything they asked. They still have not processed it and refunded my money. Very unhappy with this company.
Last updated: October 19, 2026