Berkshire Hathaway Travel Insurance Reviews

I have used Squaremouth several times to obtain Travel Insurance, but never had to actually use it for a claim. However, with this latest insurance, I was a bit disappointed in the answers I received from Bershire's customer service. Since a hurricane was named and our destination was directly in the path, I had called customer service for some information about cancellation and they were very vague. Maybe I missed this in the policy, but it seems it should be more clear as to what would determine if a claim would likely be paid if we cancelled due to said hurricane. There was a mandatory evacuation within 48 hours of our arrival date, but apparently, a claim would be determined depending on the damage that actually occurred after the fact. Obviously, I am not going to head directly into the path of an incoming hurricane.
The end result was fine, as Airbnb did allow cancellation once the mandatory evacuation was issued. This experience makes me question if travel insurance is worth it, if the main objective is weather, specifically a hurricane. Seems to me, if your destination is in the path, and landfall is within 48 hours of your arrival date, it should cover cancellation. That said, the insurance for cancellation due to a named hurricane is in a very "gray" area. I will, most likely, still go through Squaremouth to obtain travel insurance, but would like to see the insurance companies be more specific in the description of what and when cancellation or interruption would be covered in a weather related event.

Folks I spoke to were super helpful and reassuring.

Even though I didn’t have to file a claim purchasing a policy was easy and budget friendly. Customer service explained how the policy worked and how to file a claim if there was a need to do so.

Hello Team, I have made two claims, Emergency Medical claim & Flight delayed travel expenses claim. I don’t like the way they assessing my claim. No update yet !! Customer Service is not great and ever I don’t update my Emergency Medical claim !! It’s been more than 2 weeks !!

I called Berkshire Hathaway to start my claim and they answered the phone quickly instead of having me on hold for a long time, which was my experience with another company years ago. The representative helped me kindly and emailed me what I would need to submit. She was friendly and made sure I received her email before signing off. She also clarified that I would have one year to submit documentation.

We could not go on this trip, so I was told to claim. I have only gotten an email back asking for more paperwork, and I have not had time to even do that.

My only issue is that when I increased my coverage that it was much higher than current coverage due to antiquated underwriting rules that make no business sense. Only a dork actuary could be so inflexible.

I want to thank you for the protection for the time I was away. I hope to continue to do business in the future travel trips. Thank you again

It was DIFFICULT to get urgent assistance