Aegis Travel Insurance Reviews

We're sorry to hear about your trip interruption. Our records indicate that when you contacted assistance, you had already paid to rebook your flight. Because those expenses had already been incurred, the matter needed to be handled through the claims process for reimbursement consideration. We're here to help! Our claims manager has attempted to reach you by both phone and email to gather additional information and provide support. Please contact us at your convenience so we can assist you with your claim.

We're very sorry to hear about your wife's injuries and hope she continues to make progress in her recovery. We understand your frustration with the length of the claims process. In this case, the review required additional coordination because you advised that a separate travel insurance claim had also been filed with another insurance provider. Before a final determination could be made, we needed to obtain and review the outcome of that claim to ensure benefits were properly coordinated and applied. Once that information was received and reviewed, your claim was approved and processed for payment. We appreciate your patience and wish your wife all the best in her continued recovery.

Thank you for your review and for choosing Aegis for your travel protection. While we hope your travels go smoothly and you never need to use your coverage, our team is always here to help if you do. Safe travels!

That's great to hear, Kathleen! Thanks so much for taking a moment to share your experience.

Thank you for your feedback, Antonia. Claims typically take approximately 15 business days to review. Due to unusually high claims volume, your claim was reviewed three business days beyond that timeframe, and we sincerely apologize for the delay.
We're happy to share that the majority of your claim has been approved for payment, and you will receive an email shortly with instructions on how to receive your funds. Our team has also requested a few missing documents needed to evaluate the remaining expenses. Please check your email for further details.
We appreciate your patience and encourage you to contact us at (800) 774-3959 if you have any questions.

Our sincere condolences to you and your family for your loss. We’re glad our team was able to provide the information you needed to get your claim started quickly. Claims are typically reviewed within 15 business days once received. In the meantime, please don’t hesitate to call us if you have any questions or if there’s anything we can do to support you through the process.

We’re so sorry to hear about your wife’s fall, Darryl. We hope she’s feeling better and making a smooth recovery. We know how disappointing it is to cancel a trip at the last minute, but we’re glad you’ve connected with our team and received the claim paperwork. Please don’t hesitate to reach out if you have any questions or need assistance along the way.

Thanks for your feedback, John! We understand that gathering all the necessary documents can be frustrating, but we're only a phone call away should you need any support. After reviewing the communication history, we see that our team emailed you to confirm your claim had been initiated on September 10, along with the expected processing timeline. We were still within 15 business days when this review was posted. We’re happy to share that your claim was approved for payment. You should receive an email within the next few days with instructions to select your preferred payment method. We appreciate your patience and hope this has been resolved to your satisfaction.