IMG Travel Insurance Reviews

Had no issues; did not file a claim however customer service was excellent prior to my trip.

A true score would include the process of going through filing a claim - which we thankfully did not have to do. The only thing we considered filing for was the Airline (Jet Blue) lost one of our suitcases on the last leg of our return flight home and it took 5 days to get it shipped to the house. So we had a very positive experience with SquareMouth insurance.

Horrible experience with my claim. Takes forever, no resolution, requests for irrelevant info.

Very disappointed. Our cruise was cancelled by cruise operator due to low river levels. We will get a cruise credit from cruise company but lost thousands of dollars in hotel, airline and train due to cruise cancellation…but zero coverage for any of these ancillary costs which resulted from cruise cancellation. Very disappointing.

My husband lost a hearing aid as we were flying home from our trip and I called IMG to ask if that was covered. The person whom I spoke with had a very strong accent and I’m not sure if we understood each other as we talked. She said that the hearing aid was covered and emailed forms to fill out, but the forms don’t seem to apply to our situation. I’m not sure how to proceed. Your help would be appreciated.

So far, I am not happy with the customer service or IMGlobal insurance. I purchased the policy months before my departure date.

I scanned all the paper work necessary as the insurance company requested, including a letter from doctor regarding the reason for claim including his name, phone, address and diagnosis.

My husband had open heart surgery, valve replacement and triple bypass one week before the beginning of the trip. What part of "open heart surgery" don't they understand. Don't tell me a letter is okay for verification and then send me a lengthy form to give to the doctor who I'm sure has better things to do.

I shouldn't have to jump thru hoops to file a claim.

I attempted to get an extension due to trip interruption cause by the earthquake in Panama City, Panama. All I wanted , was my insurance to move to the new date the trip was transferred to, April 3rd - 8th.
I sent the request via email and have yet to receive a response and for that reason, I'm extremely disappointed and dissatisfied. (IMG) is the company I paid my premium to.
Based on my experience, I could have not purchase thos particular travel insurance because the results are the same. I'm aware this doesn't happen all the time but I was told it would be under review. Needless to say, I haven't gotten a response, pushing the time frame futher back.

Please assist.
Selina L Brown
843-442-5102

It was confusing and i had to read things over several times, but finally was ok. Found the Squaremouth/IMG relationship diffiult to understand but then someone kindly explained and things went forward.

Easy to work with, we changed dates, and you were very easy to adjust .

I appreciated the short wait time when calling and it was a factor in my recent purchase for a future trip.