Tin Leg Travel Insurance Reviews
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Overview
Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.
See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.
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“Tin Leg policy: Gold
The 24 hour assistance line representative was compassionate and clearly explained all responses to my questions.
David from WAReview Received: August 22, 2026Was this review helpful?1 out of 1 people found this review helpful“Tin Leg policy: GoldRyan from FLReview Received: August 21, 2026Was this review helpful?0 out of 0 people found this review helpfulThese types of insurance claims are very lengthy. I submit documents requested. And wait many business days. Only to be asked for more documents and more data. Then wait. The process takes way too long and requires me to submit documentation that was provided when policy was initially purchased. It seems as if the goal is to make the claim filing process so laborious, the filer eventually just gives up.
“Tin Leg policy: GoldCustomer service was excellent. Explained everything I needed to know. Was a great experience.
Marcos from ILReview Received: August 20, 2026Was this review helpful?2 out of 2 people found this review helpful“Tin Leg policy: GoldPrior to the trip, I was diagnosed with an illness that precluded me from travel per doctors order.
I submitted the doctors order
It was stonewalled
I asked for help
None ever came.
I have the medical forms, but was told it neededTo be faxed from Dr office. Can’t be done.
$135 policy
$191 claimI picked 1 star because your agent was unreasonable with his requests.
Christopher from TXReview Received: August 19, 2026Was this review helpful?8 out of 8 people found this review helpfulResponse from Tin LegThank you for sharing your feedback. We understand this outcome is disappointing and want to clarify what is needed to process your claim. Insurance regulations require medical records—rather than a standalone doctor's note to confirm coverage for your illness. Because this document has not yet been received, your claim remains incomplete. For any additional questions or to submit this record, please email your claim adjuster directly.
“Tin Leg policy: GoldBoth times I called the representative was knowledgeable and helpful.
Amy from MDReview Received: August 19, 2026Was this review helpful?0 out of 0 people found this review helpful“Tin Leg policy: GoldI filed the claim on Saturday, was contacted by email on Monday, filled out the info, and sent the receipts. I am waiting to hear from them. It's been a week. I thought I would be contacted by now. I do not like that everything is done on the computer- yet there is no status for the claim on the computer.
Phyllis from NYReview Received: August 17, 2026Was this review helpful?7 out of 9 people found this review helpfulReview Updated: 09/25/2026
I am very pleased. The only thing I would change: I would add in time access to a website re: the status of the claim. Just very minor.
I would certainly use them again.“Tin Leg policy: StandardNo response and update about our claim.
Timothy from ILReview Received: August 17, 2026Was this review helpful?3 out of 3 people found this review helpfulReview Updated: 09/14/2026
Customer service was helpful, understanding and courteous. Will use this company again.
Response from Tin LegWe hear you, and we appreciate your patience! We received your submitted documents on August 13. Since our claims team was closed over the weekend (Aug 15–16), your examiner is currently reviewing your documents. You will receive an update directly from your examiner as soon as that review is complete.
“Tin Leg policy: GoldI found the online claim process a little limited. It did not allow for comments.
Kenneth from AZReview Received: August 15, 2026Was this review helpful?0 out of 0 people found this review helpful“Tin Leg policy: GoldBought for a FL beach trip & weather turned out to be great & no one got sick
Sean from MOReview Received: August 15, 2026Was this review helpful?3 out of 4 people found this review helpful“Tin Leg policy: GoldEverything was good. However one of my suitcases was lost by Iberia airlines between Lyon and Madrid. I've made a claim with Iberia. However, I'll be making a secondary claim with squaremouth.
Gavin from NYReview Received: August 13, 2026Was this review helpful?0 out of 0 people found this review helpful
Last updated: October 19, 2026