Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.
See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.
I did not advance the claim, inasmuch as the amount of information requested from several doctors going back many months for two ER visits and a virus diagnosis was both cumbersome unnecessary for the nature and amount of the claim (about $1,000), and certainly insensitive to the workload of doctors. I had detailed discharge papers that provided all necessary information. I will not use them again.
Thank you for sharing your feedback, and we sincerely apologize for the frustration this caused. We’re glad we had the opportunity to speak with you directly and get your claim back on track. We appreciate your patience and look forward to resolving your claim smoothly.
I don't even remember purchasing it!
Thank you for your feedback. Travel plans move fast, so it’s completely understandable how a policy purchase can slip your mind.
To help refresh your memory, this travel insurance policy was purchased on June 14, 2026, through CoverTrip to protect your trip from September 5 to September 19, 2026.
We hope your trip went smoothly! If you have any questions about your policy details or need help finding your confirmation email, please reach out to us at 800-240-0369—we’d be happy to help.
This is an affordable piece of mind when we travel. Wouldn't want to plan a big trip without it.
I was extremely pleased with the claim settlement from Tin Leg, following the 20 hour delay in our flight. All the costs that I submitted were reimbursed. I had to submit documentation a couple of times, but the process was straightforward. It was easy to upload documentation to the website. This was the first time I have ever filed a claim on a travel insurance policy so I was very satisfied that my claim was settled without argument.
Everything good
Such a great experience. Easy, quick, competitive. Will certainly use them again.
The website made it easier for me to compare different insurance options and find the coverage that best suited my needs. I found the shopping and comparison process easy and i think straightforward. I was pleased with my experience and recommended Squaremouth to my sister, who also bought her travel insurance through the website.
It is extremely difficult to understand what exactly you need to decide my claim. What does even "Proof of NO Refund" mean? How do you need to see this? Where am I supposed to get it from? Why do you need my husband's new boarding pass? You think he just stayed in Istanbul to wait for me while I went to Italy on a vacation or what? Not very smart questions that are definitely made up so you can decide against payment.
I am sorry I was a loyal customer to you the past several trips we took. Never again. Turns out you are only good in selling the policy, but never actually helping with the claim, let alpne making a payment on it.
Extremely disappointed!!!!!!!
I can’t say enough wonderful things about Tin Leg. I have used them multiple times in the past and they always have exceeded my expectations, whether I had to file a claim or not. They answered questions I had about coverage in a courteous and patient manner. The one time I had to file a small claim in the past, it was handled quickly and professionally.
On this trip we had a very serious situation with my husband. I believe Tin Leg and their associate FALCK saved his life. They checked in with me constantly and when his condition did not improve, they worked with his doctor to arrange an air lift from Mexico to Miami. They also worked with the Mexican hospital to arrange for their payment. I was alone dealing with all this and could not have done it without them. If I could give you a higher score than 5, I would. Every representative I spoke with at Tin Leg and FALCK was so kind end empathetic. I never felt I was dealing with an insurance company. They treated me like a friend in distress. Thank you for everything you did. Please feel free to post this review. I recommend your company to all my family and friends.
They have been very difficult to work with to file a claim. It’s been over a month and my claim has still not been processed. They may even deny the claim, with no grounds. I would not recommend this company.
Thank you for sharing your experience. We understand that claim situations can be stressful, and we're committed to helping you better understand what's happening. Please email your claim adjuster so we can arrange a call and address your concerns directly.
Last updated: October 19, 2026