Tin Leg Travel Insurance Reviews

I filed my claim on 11/20/25 and it still hasn’t been paid as of today (12/30/25). I also had to submit the same information twice. Communication is lacking.

The entire experience with purchasing the travel insurance to filing a claim to receiving the claim amount was seamless. The response from their 24 hour assistance was immediate, the information needed was clear, and the website to upload that information was easy. I am a repeat customer and will return for my future travels.

Good value for the cost of the premium. Extra layer of security that gives peace of mind.

My flight was delayed and I had to stay overnight in a hotel.
I emailed a claim and they acknowledged it on the 21st of dec and I have not heard anything since..
here is my policy number
Confirmation of Travel Insurance from squaremouth.com - Policy Number: TLB-650-0FF3C
here is my claim

Fern Alix LaRocca

From:
advfin1@yahoo.com
To:
claims@tinleg.com

Sun, Dec 21 at 9:59 PM

I have this policy
Tin Leg Basic
Provider: Tin Leg

Plan: Basic

Premium: $639.40

Destination: India

Departure Date: 11/26/2025

Purchase Date: 08/26/2025

Policy Number: TLB-650-0FF3C

Traveler: Fern Alix LaRocca

Status: Completed
-The flight to return home on December 15 did not take off and I had to stay in a hotel until another flight was available on Lufthansa. I did not get home until December 16th.
Travel Delay: $500 per person, $150 daily limit, Covered after 6 hour delay
please contact me
Fern Alix LaRocca

Phone call was initiated for my claim. Support was great and timely during this holiday season.

I had a question prior to traveling. I spoke to a representative. She was not very helpful. She just read from a script and told me to read the policy. I would have preferred speaking with someone who would answer my specific question.

I rated 1 star because the questions did not apply to me.

Customer service needs to be empowered to answer direct questions about your contracts prior to purchase and departure (in particular fine print questions in regard to activities).

Outstanding interaction with our rep at Squaremouth and will definitely use again

Customer service rep was friendly, knowlegable, kind. He answered all my questions and made changes to my policy as needed.

I found out that a prescription Rx that I left behind and had to see a Dr while on trip to get Rx and the medication itself is not covered under the plan. Ridiculous! It will make name think twice about buying Tin Leg again!