Tin Leg Travel Insurance Reviews

I filed a claim on Feb 10th and have still not heard back.

Great

Tin Leg made it easy to understand and buy insurance for my trip!! I called to ask questions prior to purchasing, they were very friendly and helpful.

Reasonably priced policy for the coverage. Had to file a claim for a delay/cancelled flight home and it was a relatively smooth process through Robin Assist. Took a couple weeks and wasn't an enormous $ amount or complex situation but it only took a few weeks to receive a check.

Have used this insurer before and found them helpful with questions and the ability to increase coverage as excursions were added before departure.
One concern i discovered is that in a case of "force majure" or a conflict like Iran...the policy doesn't apply. I was not personally impacted but had friends who were. Will consider that in my future plans as to where to travel!

On March 1 my husband had severe abdominal pain and was taken to Bumrungrad International Hospital in Bangkok. He had small bowel surgery on the 3rd and is still in hospital. On March 1 the Admissions Dept sent the records and reports and started a claim. They have been sending daily reports. Tin Leg assigned our case to FGA USA Assistance. They do not communicate well, one email responding to my email just said “Hi”. I am not happy with the service and wish to speak to someone asap. My phone # is 310-780-3312.

The representative that helped me purchase my policy was courteous and knowledgeable and was able to answer all my questions.

I submitted a claim in January after learning my knee required some rest in recovery. The process has been very slow, and even though I think some of that is my fault, it could be much faster.

Our flights were cancelled and refunded due to the 2/22-23/26 snow storm. We hadn't paid a deposit on our hotel room in the Turks & Caicos because we are returning/repeat guests. So we were not out any money EXCEPT for the travel insurance we purchased last year. It never was actuated because the trip was canceled a day prior to its effective coverage date. You had our money for almost a year and never had to do anything on the policy--which never really went into effect. As old customers, we could have at least received a credit for the premium. Quite disappointing.