Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
412,098
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AVG. MONTH
8,884
Total Reviews
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SINCE 2014
5,779
Detailed Rating
Customer Service Before Trip
4.62/5
Customer Service During Trip
4.06/5
Customer Service During Claim
4.06/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (5,779 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    4183
  • 4
    965
  • 3
    349
  • 2
    132
  • 1
    150
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  • Tin Leg policy: Gold

    Taking longer than expected for refund on trip canceled before we left due to illness.

    Eric from VA
    Review Received: August 3, 2026
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    5 out of 5 people found this review helpful

    Review Updated: 08/31/2026

    Always in communication during this process

    Response from Tin Leg

    Thank you for your feedback, and we hope you are recovering well.

    Once we received your final documents on 07/27, your refund was approved and processed in just 10 days (08/06). While it can feel like a wait, processing a claim in under a month is actually twice as fast as the 4–6 week industry average.

    We appreciate your patience and wish you safe and healthy travels in the future.

    Tin Leg policy: Luxury

    I run a travel website and would love to be an affiliate with you all!

    Kristin from MO
    Review Received: August 2, 2026
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    0 out of 1 people found this review helpful
    Response from Tin Leg

    Thank you for your interest in becoming an affiliate. A member of our team will be reaching out to you with more details.

    Tin Leg policy: Standard

    Traveler diagnosed with medical condition a week before our departure so I called to update our policy. Customer service rep looked into it and informed me that the new diagnosis was too late to be added to the policy and that any situation that would cause us to cancel or interrupt our trip at that point due to the new diagnosis would still be covered. Thankfully we were able to take our vacation without need to cancel or go home early. I was connected with the customer service representative quickly when I called and he provided the emergency number for me should I need it during our trip.

    Amy from MI
    Review Received: August 2, 2026
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    3 out of 3 people found this review helpful
    Tin Leg policy: Gold

    Very helpful staffer who helped me find a policy that covered pre-existing conditions, which gave us peace of mind. Fortunately, it wasn't needed.

    Margaret from NY
    Review Received: August 1, 2026
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    1 out of 1 people found this review helpful
    Tin Leg policy: Gold

    I was unabke to go on my trip due to flight delays/cancelations. I will be filing a claim as soon as I get proof of refund or no refund.

    Stefanie from MA
    Review Received: August 1, 2026
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    0 out of 1 people found this review helpful
    Tin Leg policy: Platinum

    Great

    Rwucky from CA
    Review Received: July 29, 2026
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    0 out of 0 people found this review helpful
    Tin Leg policy: Gold

    I called TinLeg to inform of our future claim. The support was very good.

    Christine from TX
    Review Received: July 29, 2026
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    0 out of 0 people found this review helpful
    Tin Leg policy: Standard

    Great service at a great price!

    Nick from NC
    Review Received: July 28, 2026
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    0 out of 0 people found this review helpful
    Tin Leg policy: Standard

    My trip was cancelled as the first flight was cancelled. I tried to cancel my policy as I was not traveling but told I could not.

    Carol from NC
    Review Received: July 28, 2026
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    3 out of 3 people found this review helpful
    Response from Tin Leg

    Thank you for sharing your feedback. We know how frustrating travel disruptions are.
    Our policies include a "Free Look" period for a full refund, which in this case expired the day before your departure date. Once that window closes, the policy remains active so you can file a claim for non-refundable trip losses covered by the policy. We’d like to help you explore your claim options. Please reach out to us with your policy details so our team can assist you further.

    Tin Leg policy: Standard

    I couldn't file a claim because our VRBO was less than 100miles from our home residence. The customer service rep explained this to me and I reviewed my policy and found this. I think this should be highlighted more so people see it. I feel I wasted money for this policy.

    Michelle from MI
    Review Received: July 27, 2026
    Was this review helpful?
    3 out of 3 people found this review helpful

Last updated: October 19, 2026