Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.
See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.
I loved that I could chose the specific type of insurance that I felt I needed for my trip and to which I felt I would need financial assistance if it arose. I did speak with someone before I purchased and was pleasantly surprised to be treated with courtesy, to have an agent that was informed, and to feel confident that this was the right choice for me. I will definitely consider this again for future travel insurance needs.
In my experience it has been easy to choose the right insurance with RoamRight. We did have to file a claim once, a few years ago, and this also went very smoothly.
Really great assistance and resolve at the time of an emergency, in Southeast Asia. They took good care of us, keeping in contact as fast as possible. Claim was filed and easily resolved. Very satisfied with this particular experience with Arch RoamRight.
A special thank you to Sandy Collins.
I WILL DEFER ANSWERING THIS PENDING HOW THE CLAIM PROCESS GOES, HOW LONG IT TAKES, AND ANY OTHER HURDLES PLACED IN THE WAY DURING THE CLAIM PROCESS.
Review Updated: 03/05/2019
CLAIM WAS HANDLED PROMPTLY.
Delayed baggage claim. Quick and easy.
This is the second policy I have taken out with Arch RoamRight. I have found they have a variety of levels of coverage which allows me to pick the exact coverage I need. Fortunately, I have not needed to file any claims. If and when I do, I have confidence that they will be handled promptly.
So far it has been a please working with Squaremouth. Will use again in the near future. Cheers!
Telephone interaction was not very helpful. They want you to do everything on line. Filed a medical claim and am waiting to hear what they say.
Review Updated: 02/21/2019
I am very pleased with the way this claim was handled. I was paid quickly after submitting my claim and did not have to send any additional information.
Arleen,
Thank you for taking the time to leave a review.
We are unsure why you found your call with our customer service representative unhelpful. Listening to the call recording, it seems that our representative was able to answer the questions you had and provide a copy of the claim form requested.
While we do encourage our customers to file claims online because it allows for faster processing time on our end, we do not require everyone to file their claim that way. Our representative offered to either mail or email the claim form to you, and she honored your request to have it emailed.
If you have any further questions about your claim, please do not hesitate to contact us at 855-762-6252.
24 hour assistance (this was not a medical issue) was not particularly helpful. The claims department customer service rep with whom I spoke was very courteous and helpful. I have filed a claim on 1/14 but have not heard anything yet.
Review Updated: 02/20/2019
My claim was first denied, about two weeks after submission. I appealed with an e-mail providing significantly more information and explanation, and received a positive response by e-mail within two days verifying that my claim was approved. I have received a check for the amount claimed.
Last updated: October 19, 2026