Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.
See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.
Service Reps are always helpful with a positive attitude more than willing to answer any questions, Very easy to deal with.
Thank you for your review. We are very happy to hear you had a good experience with our customer service team, and we look forward to helping protect your future trips.
We had to contact customer service because the dates of our trip had changed. They were very helpful and plan to use Squaremouth, Inc. for future trips.
Thank you for your review. We are happy to hear you were satisfied with your RoamRight travel insurance, and we look forward to helping protect all your future trips.
Even with all of the hurricanes that I'm sure kept RoamRight busy, they handled my claim well and I had a check within two weeks of filing a claim.
A couple of tips:
- Calling was much more effective than e-mailing.
- Payout for a claim will come split between everyone in your party. If only the policy purchaser has an account on the RoamRight website, you'll only see the amount you personally are receiving, not the total, so don't be confused.
smooth from start to finish with no issues. would use again and much thanks.
Thank you for your review. We are happy to hear we were able to make the travel insurance process easy for you. We look forward to helping protect your next trip.
Good service , we'll see how fast they do the claim and what else they need.
Thank you for your review. We are happy to hear that you had a good experience buying your insurance, and we believe you will have a similar experience during our claims process.
Easy experience.
Thank you for your review. We hope you keep us in mind when it’s time to plan for your next trip.
Email address that RoamRight gave to submit claims gave a read receipt but roamright never received it. Claim has been submitted twice now with NO response from roamright. I am having to resort to certified mail and I still don't know if I will be covered. So far I am very unimpressed with this insurance. I have not gotten any confirmation of receipt of my claim from a human for the past two email submissions.
I will wait until my claim is resolved.
Review Updated: 10/18/2017
Worked well.
Been using Squaremouth for the last 3 years and had excellent interaction with customer service. I rate them a 5star out of 5. Will continue to use their services on all my international travels. They provide a great peace of mind.
I called RoamRight to increase my policy before I departed. The person I spoke to was helpful and resolved my request very quickly. Positive experience.
Last updated: October 19, 2026