Overview

Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.

Trips Protected
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SINCE 2012
83,928
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AVG. MONTH
69
Total Reviews
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SINCE 2012
2,171
Detailed Rating
Customer Service Before Trip
4.56/5
Customer Service During Trip
4.23/5
Customer Service During Claim
4.23/5

See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (2,171 reviews)

Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.

  • 5
    1487
  • 4
    442
  • 3
    126
  • 2
    30
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    51
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  • Arch RoamRight policy: Preferred

    Waiting for our claim to be processed. Alan was diagnosed with cancer and we had to cancel the trip.

    Alan from FL
    Review Received: July 9, 2018
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    Response from Arch RoamRight

    Thank you for taking the time to leave a review.

    We are sorry to hear about your diagnosis and we wish you the very best during your treatment.

    We have received your claim. Currently, we are asking for about 30 days from the time we receive all required documentation in order to thoroughly and accurate review claims.

    If you have any questions, feel free to contact us at 855-762-6252.

    Arch RoamRight policy: Preferred

    I like the option of being able to see all the different coverages. The insurance is expensive

    Elizabeth from MA
    Review Received: July 9, 2018
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    Arch RoamRight policy: Preferred

    I lost my prescription medicines while I was on my trip. At first, no one answered the call for 24 hour service. I called for over an hour before my call was answered for assistance to replace the medicines, but the representative said he could do nothing. It was very disappointing, and it affected my health as well as my trip. I will not use Squaremouth again.

    ST from PA
    Review Received: July 8, 2018
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    2 out of 2 people found this review helpful
    Arch RoamRight policy: Essential

    GREAT JOB FROM ROAM RIGHT , CLAIM ALMOST DONE ,, TYVM

    Lew from FL
    Review Received: July 6, 2018
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Essential

    Simple, easy and piece of mind.

    Brian from CA
    Review Received: July 3, 2018
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Preferred

    RoamRight's "evacuation coverage" was great. They helped me get from the hospital to my doorstep and in business class seats so I could lie down.

    I am filing a claim, but as the medical part of the travel insurance is secondary, I must wait for my regular health insurance to do their part.

    Clint from TX
    Review Received: July 2, 2018
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    Arch RoamRight policy: Preferred

    I selected RoamRight because they had the best price for the amount and type of insurance I wanted for my trip. It was nice to be able to compare difference companies side by side and the customer service was excellent. They were friendly, helpful and answered all my questions and did not make me feel silly for calling them back sometimes several times a day with important and minor questions. I am glad that I did not have to file a claim but I am certain that if I did,
    they would have handled the claim efficiently and in a timely manner.

    Irene from NV
    Review Received: July 1, 2018
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Essential

    DID NOT HAVE TO USE INSURANCE. REALLY NO EXPERIENCE WITH COMPANY.

    PRISCILLA from CA
    Review Received: June 30, 2018
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    Arch RoamRight policy: Preferred

    Very easy to navigate. Excellent customer service with random questions. I would use again.

    Carolyn from MN
    Review Received: June 26, 2018
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    Arch RoamRight policy: Essential

    I have used Saquaremouth twice and have been very pleased with the process, the coverage and customer service. I feel I was directed to the best policy for me and that the person I spoke to aimed to do that from the beginning. I would recommend this company to any one traveling.

    Robert from WA
    Review Received: June 25, 2018
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Last updated: October 19, 2026