Trips Protected
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SINCE 2004
208,188
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AVG. MONTH
1,079
Total Reviews
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SINCE 2004
5,289
Detailed Rating
Customer Service Before Trip
4.4/5
Customer Service During Trip
3.86/5
Customer Service During Claim
3.91/5

See how Redion compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.31 (5,289 reviews)

Many Redion customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

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    3182
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    1055
  • 3
    438
  • 2
    141
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  • Redion policy: Premium

    The process to obtain quotes and then compare them was easy. The quotes are comprehensive and facilitate making an informed decision. The premium costs are reasonable. Thank you!

    Susan from FL
    Review Received: May 24, 2026
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    0 out of 0 people found this review helpful
    Response from Redion

    We are grateful for your review, Susan. Thanks so much for sharing your experience and choosing to #TravelSmarter.

    Redion policy: Standard

    Filed a claim for reimbursement for a hotel in Paris after my flight home was cancelled. Filed on a Tuesday and Generali paid me on Friday! Very impressed with how easy it was to file my claim on-line, downloading my receipts.

    Marjorie from PA
    Review Received: May 23, 2026
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    1 out of 1 people found this review helpful
    Response from Redion

    Thanks for sharing your feedback with us, Marjorie. We're sorry to hear about your travel woes, but happy we were able to assist and pay your claim!

    Redion policy: Standard

    I have been on multiple trips with Generali Global Assistance. I have been very pleased with my policy and the assistance provided. Unfortunately on this trip some items were damaged and broken. I hope to settle this claim soon.

    karen from TX
    Review Received: May 23, 2026
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    0 out of 0 people found this review helpful

    Review Updated: 06/20/2026

    I found the claims department very easy to deal with. The process went smoothly and I was glad that I saved my receipts. This is not the first time that I have traveled with Squaremouth and it won’t be the last.

    Response from Redion

    That's great to hear, Karen. At Generali Global Assistance, we value offering great customer service. Thanks for your loyalty!

    Redion policy: Standard

    Regarding pre/departure rating: I need to do light alteration to the policy. That has been done with 2 errors- first I was double- charged and then the term ( last day) was incorrect . Both errors have been corrected prompt, but Regan additional calls

    M from NY
    Review Received: May 23, 2026
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    0 out of 0 people found this review helpful
    Response from Redion

    Thank you for your review, Margarita. We are sorry for not meeting your expectations. We understand that you have been in contact with our Customer Service department regarding your case. If you have more questions or need further clarification, please don't hesitate to contact us at customerservice@generalitravelinsurance.com.

    Redion policy: Standard

    We needed to cancel out trip because of new health issues. It was easy to file the claim and upload the required documents on Generali's web site. The claim was processed quickly and we received our refunded travel expenses within days. My only recommendation would be that their claim web site should have more a extensive faq section.

    Stan from NY
    Review Received: May 22, 2026
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    1 out of 1 people found this review helpful
    Response from Redion

    At Generali Global Assistance, we take the claims process very seriously and are pleased to hear that your claim was resolved. Thank you for choosing to #TravelSmarter.

    Redion policy: Standard

    My sister and I often use square mouth and generali for our long international trips. This is the first time I’ve ever had to file a claim. She filed first for the same issue-a nonrefundable hotel night due to numerous Air India flight cancellations and changes because of the war. She was reimbursed by Generali, and I was not for the exact same thing. When I submitted these facts to customer service they didn’t even explain this inconsistency. They just denied it again. Poor customer relations and for a small sum of money when you pay close to $500 for the insurance for these type of trips.

    Mary from PA
    Review Received: May 19, 2026
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    3 out of 4 people found this review helpful
    Response from Redion

    We appreciate your review, Mary. We are sorry to hear about circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member has investigated your case further and provided details regarding the claim determination. If you have any additional questions, please reach out to us at customerservice@generalitravelinsurance.com.

    Redion policy: Preferred

    GREAT COMPANY AND VERY FAST RESPONSE

    Larry from NY
    Review Received: May 18, 2026
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    1 out of 1 people found this review helpful
    Response from Redion

    We are grateful for your review, Larry. Thanks so much for sharing your experience and choosing to #TravelSmarter.

    Redion policy: Standard

    I initially didn't need car rental insurance but 24 hours before the policy started I was able to add it without issue. Very impressive.

    COLIN from CA
    Review Received: May 15, 2026
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    1 out of 1 people found this review helpful
    Response from Redion

    Thank you for your kind words, Colin! We're grateful for your support and for your choosing us!

    Redion policy: Premium

    Generali has been extraordinarily helpful and supportive. I needed hospitalization seven days into our twenty-day cruise. Generali coordinated everything, including business/first class flights from Panama to Seattle and a driver to take us to the airport in Panama and then home from the airport in Seattle. Fantastic service!

    Thomas from WA
    Review Received: May 13, 2026
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    2 out of 2 people found this review helpful
    Response from Redion

    Thanks for sharing your feedback with us, Thomas. We're sorry to hear about your travel woes, but happy we were able to assist!

    Redion policy: Preferred

    Easy to file a claim and fast service.

    Dennis from MO
    Review Received: May 12, 2026
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    1 out of 1 people found this review helpful
    Response from Redion

    Your feedback is valued by our team. Thank you, Dennis, for your review.

Last updated: October 19, 2026