Redion Travel Insurance Reviews

Luckily didn’t need to file a claim so can’t comment on anything except the purchase, which I did have to have adjusted due to some of my travel dates changing.

It offered the Coverages I wanted, including coverage for a pre-existing condition, at a fairly reasonable price.

The policy excludes illness due to mental conditions. This is a negative feature since so many Americans have such difficulties and may be left uncovered when they do. You could increase your market share if you offered policiesthat include coverage for mental illness.

They were very prompt in responding to my claim. The only issue that I had was in trying to speak with their customer service representative. They claimed that they called me 3 times, but my phone never rang. They left a voicemail scheduling a callback in a half an hour-3 times! But I never did speak with a representative. My claim was paid, and I would purchase their insurance again.

When I phoned Generali Global Assistance it was answered by AI. It asked for my Policy Number. When I entered my number it said it could not find it. I entered it several times but it could not find it. It was the correct number.
As it could not find the policy it was not help whatsoever! NOT WHAT YOU WANT TO HEAR WHEN YOU ARE IN THE EMERGENCY DEPARTMENT AT THE HOSPITAL!

Appreciated the ability to compare coverage and prices!!

Filing a claim was a miserable experience. It's understandable that documentation is required, and I prepared to provide the necessary receipts. Every time after uploading a file, the software kicked me out and I had to reenter and receive verification codes etc. This must have happened at least ten times. I got a failure message that basic files were too large, when, in fact, they were under the limit and in an acceptable format. I spent hours on what should have been a simple process.
When starting the claim I found the text ambiguous whether I should be submitting trip interruption or trip delay, so I phoned customer service. After unacceptable waits, I chose the option for the company to call me back. It did this multiple times, but the phone never rang, and the calls immediately went to voicemail. (I verified that my phone settings were entirely in order.)
Let's see what other surprises await me with the claim settlement.
We make two international trips per year and purchase travel insurance each time. After this negative experience, it's doubtful that we will use Generalli.

They did nothing to help! Only supplied a confusing web site to follow!

Fast payment of claim