Redion Travel Insurance Reviews

Unfortunately I had to cancel my trip with relatively short notice due to an unexpected medical diagnosis. Filing the claim with Generali had clear step by step instructions and I received a reply and my claimed $ amount within a week. Excellent service. Would definitely use them again.

I was on hold and asked if I would prefer a return call in three hours. I think it was 12 hours later that the return call happened.
But the gentleman that answered my questions was very courteous.

I appreciate it the experience. Will look to you for further travel insurance.

There was a medical emergency and incurred some costs. I submitted the claim after I returned to the States. Once it was submitted with all the necessary documents, the claim was proved and processed without any problems. I received the reimbursements within a few days of the filing the claim. This is the best experience I have ever had with any insurance claims. I will not hesitate to purchase travel insurance from Generali Global Assistance.

My flight was delayed and I had book a hotel stay. I submitted a claim to Generali for the cost of the hotel stay. They approved the claim the next day! Generali sent me an e-mail with a link to instructions and a video on how to initiate payment; which had to be completed within 3 days. The link did not work. It offered me two options; log in with my existing Generali ID/Password or start a new registration for the payment. I tried logging in with my password; the site did not recognize the ID or password. I tried changing the password; I never received the password reset e-mail from Generail.

I tried Registering by clicking the Get Started link in the Generali e-mail. The link took me to a page where I was supposed to enter an ID and password. The link would not allow me to enter anything. I sent an e-mail to Generali explaining the problem. I received an automated e-mail and eventually a new link to the same registration page; results were the same

I called Generali and went through their automated system. I was cut off/disconnected several times and was never able to get resolution.
I tried another Generali number and was finally able to speak to a live person. They were unable to help me but put me on hold while they tried to find someone who could. While on hold, they suggested I try to register again; for the 5th time.

I played with the registration page and finally found a way to initiate the payment process. Instead of entering an ID and then a password, I left the ID blank and just entered my password. It worked. No where in the instructions or video did Generali suggest that I should leave the first field (ID) blank. It made no sense but it worked. I then had to enter mountains of personal information before the payment registration process was complete.

Once registration was complete, the process went well and I received electronic payment the same day.

Very frustrating process to initiate payment; no way this should have taken hours and multiple phone calls/e-mails to initiate payment. But approval of the claim and timely payment was excellent

To file a claim was a bit tedious, a lot of details. But refund was quick and deposited directly to my Zelle account.

fast, easy to complete online

My emergency hospital stay was covered 100% so from the $$ I was very satisfied.

The pay portal through Bank of America did not work for insurance claim payment. Generali Global Assistance was not helpful and basically defaulted to a check being sent in the mail taking weeks versus seconds in the portal.