Need help? Call a SquareMouth Travel Expert 1-800-240-0369 | 8AM to 10PM ET Daily
Trips Protected
Calendar icon
SINCE 2004
208,188
Calendar icon
AVG. MONTH
1,079
Total Reviews
Star icon
SINCE 2004
5,294
Detailed Rating
Customer Service Before Trip
4.4/5
Customer Service During Trip
3.86/5
Customer Service During Claim
3.91/5

See how Redion compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
Loading...

*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.31 (5,294 reviews)

Many Redion customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

  • 5
    3186
  • 4
    1055
  • 3
    438
  • 2
    141
  • 1
    255
  • Filter By
    Filter
    Sort By
    Sort
  • “
    Redion policy: Standard

    After reviewing my documents, generally found in my favor. The whole process was quick and simple.

    Jeremy from NY
    Review Received: March 16, 2025
    Was this review helpful?
    0 out of 1 people found this review helpful
    Response from Redion

    We are happy that you found the right Plan for your travel needs, Jeremy. Our goal is to make the shopping experience as easy as possible so that you can make the best choices for your travel needs.

    “
    Redion policy: Standard

    Uploaded all my bills & received no return calls from GENERALi as to why my bills were not paid or processed.

    Roy from NY
    Review Received: March 14, 2025
    Was this review helpful?
    1 out of 2 people found this review helpful
    Response from Redion

    Thank you for your feedback, Roy. We’re sorry to hear about the circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member is investigating your case further and will be in touch with you. If you have any additional questions in the meantime, please reach out to us at customerservice@generalitravelinsurance.com.

    “
    Redion policy: Standard

    It was reassuring, knowing we had a reliable insurance for our trip .

    Mark and Debbie from MD
    Review Received: March 12, 2025
    Was this review helpful?
    0 out of 0 people found this review helpful
    Response from Redion

    We appreciate you taking the time to rate Generali Global Assistance 5 stars - it's wonderful to know our efforts helped with your travel experience.

    “
    Redion policy: Preferred

    Real easy...They are sending a check shortly

    Ronald from WA
    Review Received: March 11, 2025
    Was this review helpful?
    0 out of 0 people found this review helpful
    “
    Redion policy: Preferred

    Neededto call to extend my dates of coverage and they were helpful and took care of the issue right a way.

    Peter from VT
    Review Received: March 7, 2025
    Was this review helpful?
    1 out of 1 people found this review helpful
    Response from Redion

    That's great to hear, Peter. At Generali Global Assistance, we value offering great customer service. We appreciate your feedback.

    “
    Redion policy: Standard

    I filed a claim 2 days ago and have not heard back

    Andrew from CA
    Review Received: March 6, 2025
    Was this review helpful?
    2 out of 3 people found this review helpful
    Response from Redion

    Thank you for sharing your feedback, Andrew. We strive to process claims within 30 business days. We have received your claim, and a dedicated claims rep will follow up with you once their review is completed or if more information is needed. Please feel free to reach out to us at customerservice@generalitravelinsurance.com with any additional questions or concerns.

    “
    Redion policy: Standard

    Looking for additional discounts on late purchases next time. I had a tough time using Generali this time because there were better deals available..

    Jeffrey from CA
    Review Received: March 6, 2025
    Was this review helpful?
    0 out of 0 people found this review helpful
    Response from Redion

    We do our best to offer an array of travel plans for our customers. We appreciate your feedback, Jeffrey.

    “
    Redion policy: Standard

    It was difficult to get an agent

    M from CA
    Review Received: February 28, 2025
    Was this review helpful?
    2 out of 2 people found this review helpful
    Response from Redion

    We value your feedback, Margaret. We are sorry to hear that you had difficulty contacting a live agent. One of our dedicated customer service representatives will be reaching out to you soon to help with any questions or concerns that might have.

    “
    Redion policy: Standard

    So far I didn't get any reply from them. I message few times. No reply at all

    THOMAS from NY
    Review Received: February 28, 2025
    Was this review helpful?
    2 out of 3 people found this review helpful

    Review Updated: 03/28/2025

    Worse customer service and bad company. If you contact them they never reply. Beware of this company.

    Response from Redion

    We value your feedback, Thomas. We will have one of our dedicated Claim Representatives contact you as soon as possible to discuss the status of your claim.

    “
    Redion policy: Preferred

    Steps to file claim were very cumbersome online.
    Claim was received and processed quickly.

    Robin from NY
    Review Received: February 27, 2025
    Was this review helpful?
    3 out of 4 people found this review helpful
    Response from Redion

    Thanks for your feedback, Robin. We’re sorry to hear that the claims process was cumbersome. We are always working to improve, and pleased to hear your claim was resolved quickly.

  • Load More Reviews

Last updated: October 19, 2026