Redion Travel Insurance Reviews

It was a very painless experience insuring our vacation with General Global. Also, we were satisfied with the reasonable cost.

Customer service very helpful and nice.

Generali Global Assistance is slow in responding to claims, and their claim portal has limitations on the size of documents that can be attached. Therefore, I had to send an email to the claims address with the required documents.

I filed my first claim under the Trip Interruption. Because they denied the airfare I lost due to the interruption, I filed the airfare costs under the Trip Cancellation. I filed this 2nd claim one week ago and have heard nothing from Generali.

An outstanding experience online (the instructions were extremely easy to follow), and my one call to customer service was promptly answered by a knowledgeable, efficient, and pleasant representative. I will definitely use Generali Global Assistance for my insurance needs in the future.

Our travel date changed by a day. Changing the policy dates was easy.

the website to file a claim is rather difficult. It froze on my, and at one point just stopped accepting an answer. I had to call their customer assistance line to figure out an alternative way to file the claim. It's a lot of work.

Thought I bought a policy that included pre-existing conditions clause. But when my wife didn't fully recover in the normal timeframe from surgery that occurred one month before I bought the policy, Generali said that if she couldn't travel on the date I bought the policy, it negated the pre-existing conditions. How does one buy insurance well ahead of travel dates if health is a potential setback?

We send all information and waiting for answer.
Thank you

I felt the process for filing a claim was simple. The ease of being able to upload the documents needed was easy. I would recommend to others.

I could never get through to a person. I have filed a claim, but had to do it by mail, as no other method worked. I am waiting for the signature card to be returned, to confirm receipt. There is a disconnect somewhere. Generali sent me an email saying they hope I enjoyed my trip, after I thought I had notified them I had to cancel. Now they are asking to contact me in 4 weeks about my claim, when they should contact me now.

In spite of the above issues, if they refund the money I lost as I had no choice but to cancel the trip, I will definitely up the number of stars to 5. Would I recommend this policy? At this point no. I also have no intention of using Generali Global again for any policy. I thought I purchased cancel for any reason for every trip. This is the first time I actually had to cancel a trip. It may be Generali does not consider the need for surgery right now for my sweet sheltie followed by 24-7 care and multiple frightening symptoms with multiple vet visits and multiple medications and... a "good enough" reason to cancel. In which case, shame on them