Trips Protected
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SINCE 2004
208,188
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AVG. MONTH
1,079
Total Reviews
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SINCE 2004
5,294
Detailed Rating
Customer Service Before Trip
4.4/5
Customer Service During Trip
3.86/5
Customer Service During Claim
3.91/5

See how Redion compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.31 (5,294 reviews)

Many Redion customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

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  • Redion policy: Standard

    easy to acquire travel insurance with squaremouth. Generali offers lots of necessary accessory insurance add-ons like var rental coverage, extra life insurance coverage for the trip, etc. Very easy and satisfying experience.

    Steve from NC
    Review Received: June 5, 2025
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    Response from Redion

    We are grateful for your review, Steve. Thanks so much for sharing your experience and choosing to #TravelSmarter.

    Redion policy: Standard

    I intend to file a claim but miss placed the reference to the real company to file with since Square Mount is only the facilitator for purchasing the insurance I needed.

    Gerald from CA
    Review Received: June 5, 2025
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    0 out of 1 people found this review helpful
    Response from Redion

    Thank you for sharing your feedback, Gerald. We have received your claim, and a dedicated claims rep will follow up with you once their review is completed or if more information is needed. Please feel free to reach out to us at 800-541-3522 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.

    Redion policy: Preferred

    Easy to understand policy. Customer service answered all questions.

    sharon from AZ
    Review Received: June 5, 2025
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    Response from Redion

    That's great to hear, Sharon. At Generali Global Assistance, we value offering great customer service. We will share your feedback with our team.

    Redion policy: Standard

    We had to cancel our trip because I had a traumatic brain bleed and needed emergency surgery. I have a claim pending with Generali which they are very slow in reviewing. It seems like an obvious claim to accept. I am irate with Generali.

    Leonard from NY
    Review Received: June 2, 2025
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    Response from Redion

    We value your input, Leonard. We are sorry to hear about circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member has investigated your case further and provided details regarding the requested documentation. If you have any additional questions, please reach out to us at customerservice@generalitravelinsurance.com.

    Redion policy: Standard

    I filed a claim for a 2-day travel delay, and did it all online after my trip. It took some time uploading all the receipts for my expenses, but once it was submitted, it was only a few days before they came back with a reimbursement amount, and then a few more days to get it into my bank account. Although I was unable to recoup what I paid for my lost tour days in Italy, I was aware that the policy only pays $150 per day for trip delays, so at least I got paid back for the unexpected hotel expense at the airport hotel. I've used Generali before and found them to be responsive and fair.

    Margaret from VA
    Review Received: June 2, 2025
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    Response from Redion

    We are pleased to hear that we have been able to meet your expectations, Margaret. Thanks for choosing to #TravelSmarter with Generali Global Assistance.

    Redion policy: Standard

    The overall cost for the coverage we wanted was great. Navigating the website is easy and I did speak to customer service regarding exactly how to file my claim. She was very helpful. I am hoping all goes well filing the claim because there's so much paperwork involved in doing so but it is necessary. I have used Generali in the past but did not have to file a claim. It's good to know you're covered if needed!

    TONI from OH
    Review Received: June 1, 2025
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    Response from Redion

    Thank you for your review and for your loyalty, Toni! At Generali Global Assistance, we value offering great customer service. We will share your feedback with our team. Please feel free to reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns regarding your claim.

    Redion policy: Preferred

    We filed a claim because of a last minute unexpected accident with my wife and we missed the cruise. We filed the claim on Generali's portal. It was very easy to use. We received response back right away and within 3 weeks most of our claims were satisfactorily resolved. The only open item is an unused air ticket that has a expiration date of December this year.
    Throughout the claim process, Genrerali has proven to be extremely efficient and courteous.

    Alex from NJ
    Review Received: May 31, 2025
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    1 out of 1 people found this review helpful
    Redion policy: Premium

    Our flight was cancelled by united due to the issues at newark airport and we missed 36 hours of our vacation, having to reschedule trains,cars,activities and we missed a night in our rental (nonrefundable). This is definitely in the spirit of what trip insurance is for, but generali denied the claim, because the united text message used the words air traffic controllers. This is not acceptable and is why the insurance field gets such bad reviews. I am NOT happy with this service!

    Nancy from NC
    Review Received: May 30, 2025
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    1 out of 1 people found this review helpful
    Response from Redion

    We appreciate your review, Nancy. We are sorry to hear about circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member has investigated your case further and provided details regarding the claim determination. If you have any additional questions, please reach out to us at customerservice@generalitravelinsurance.com.

    Redion policy: Standard

    We have had insurance on at least 20 international trips we have taken in the last 25 years. This is the first time we had to file a claim when my wife had serious health problems just before we were scheduled to go. Generali Global Assistance was very helpful and we feel we were treated very well as we got a refund from our cancelled trip. I would definitely recommend them to friends that are looking for a good insurance company for trips.

    Richard from CA
    Review Received: May 28, 2025
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    1 out of 4 people found this review helpful
    Response from Redion

    Thanks for sharing your feedback with us, Richard. We're sorry to hear about your travel woes, but happy we were able to assist and pay your claim! Thanks for your recommendation!

    Redion policy: Standard

    It required scanning and emailing a lot of information, but was not unreasonable information, but they were very swift to review the claim and settle.

    Mary from AL
    Review Received: May 26, 2025
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    1 out of 2 people found this review helpful
    Response from Redion

    Thank you for your review, Mary. At Generali Global Assistance, we take the claims process very seriously and are pleased to hear that your claim was resolved. Thank you for choosing to #TravelSmarter.

Last updated: October 19, 2026