Trips Protected
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SINCE 2004
208,188
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AVG. MONTH
1,079
Total Reviews
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SINCE 2004
5,294
Detailed Rating
Customer Service Before Trip
4.4/5
Customer Service During Trip
3.86/5
Customer Service During Claim
3.91/5

See how Redion compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.31 (5,294 reviews)

Many Redion customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

  • 5
    3186
  • 4
    1055
  • 3
    438
  • 2
    141
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  • Redion policy: Standard

    Very efficient, all done on line.

    Eileen from GA
    Review Received: June 14, 2025
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    Response from Redion

    We are grateful for your review, Eileen. Thanks so much for sharing your experience and choosing to #TravelSmarter.

    Redion policy: Standard

    Fortunately I didn't need to use the insurance, so really have no comments.

    Andrea from PA
    Review Received: June 14, 2025
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    Response from Redion

    Thanks for your feedback and your purchase, Andrea! We know you have options when it comes to travel insurance, but are pleased you chose Generali Global Assistance.

    Redion policy: Standard

    I bought the policy for 4 and my son will be fil8ng a cla8m as t(eir l7ggage was lost for 3 days.

    Barb from MO
    Review Received: June 14, 2025
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    Response from Redion

    Thank you for sharing your feedback, Barbara. We're sorry to hear about your son's travel woes. If you need any assistance with filing a claim, please feel free to reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com.

    Redion policy: Preferred

    No issues; rapid response once documentation was sent. Relatively painless process.

    JCB from MO
    Review Received: June 12, 2025
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    Response from Redion

    Thank you for your feedback, Jerel. It's wonderful to hear we were able to meet your expectations.

    Redion policy: Standard

    After signing up, no details were sent until I called 800 number.

    Barry from NJ
    Review Received: June 11, 2025
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    Response from Redion

    Thank you for your feedback, Barry. You should have received an email from us containing your plan details. If you have any further questions, please reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com. Thank you for your purchase!

    Redion policy: Preferred

    Filing the claim was easy. I received my compensation 6 hours after I filed it.

    shelley from NV
    Review Received: June 10, 2025
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    0 out of 1 people found this review helpful
    Response from Redion

    That’s great to hear, Shelley! We strive to exceed customer expectations. Thank you for choosing to #TravelSmarter and for your review.

    Redion policy: Preferred

    Overall, GGA has been very helpful and responsive, particularly the Travel Assistance team members.
    I did find the initial Call Center telephone system difficult to navigate, but once I was assigned a case #, the experience improved.
    Exceptional service was provided by Ana M at GGA and Angela at GMMI.

    Kathryn from GA
    Review Received: June 9, 2025
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    Response from Redion

    Thank you for your review, Kathryn. At Generali Global Assistance, we value offering great customer service. We will share your feedback with our team.

    Redion policy: Preferred

    I am waiting for the claim from Aetna to file the claim with G.G.A. Experience is good. If needed, I will use them again.

    xxx from PA
    Review Received: June 9, 2025
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    Response from Redion

    We are grateful for your review, Frances. Thanks so much for sharing your experience and choosing to #TravelSmarter. If you need any additional assistance with the claims process, contact us at 800-348-9505 or via email at customerservice@generalitravelinsurance.com and one of our dedicated customer service team members will be happy to assist you.

    Redion policy: Premium

    It was so easy to find and apply for the travel insurance coverage I wanted. The online process is awesome. I am a repeat customer and will continue to use Generali Global Assistance for my travel insurance needs.

    BETTY from NC
    Review Received: June 8, 2025
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    Response from Redion

    Thank you for your feedback, Betty. We love our loyal travelers, and hope to retain you as a customer for many years to come!

    Redion policy: Standard

    I had cause to call customer service and the representative was very rude and actually yelled at me on the phone. Zero faith that I would get help from this company if I needed it. Read the fine print. Buyer beware.

    Denise from NV
    Review Received: June 6, 2025
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    Response from Redion

    At Generali Travel Insurance, we take customer service very seriously. We have reviewed your case and are re-training the customer service representative that worked with you to improve. We appreciate your feedback and your business, Denise.

Last updated: October 19, 2026