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Trips Protected
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SINCE 2004
208,188
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AVG. MONTH
1,079
Total Reviews
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SINCE 2004
5,289
Detailed Rating
Customer Service Before Trip
4.4/5
Customer Service During Trip
3.86/5
Customer Service During Claim
3.91/5

See how Redion compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.31 (5,289 reviews)

Many Redion customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

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    3182
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    1055
  • 3
    438
  • 2
    141
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  • “
    Redion policy: Standard

    Smooth & simple process to enroll; easy to contact helpful reps when questions arose

    TR from NY
    Review Received: September 3, 2025
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    Response from Redion

    That's great to hear, Thomas. At Generali Global Assistance, we value offering great customer service. We will share your feedback with our team. Thank you for your review.

    “
    Redion policy: Standard

    It's good to have generali insurance before my travel abroad, it's no hassle insurance like other

    Rakeshkumar from GA
    Review Received: September 2, 2025
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    Response from Redion

    That's great to hear, Rakeshkumar! Thanks so much for sharing your experience and choosing to #TravelSmarter.

    “
    Redion policy: Standard

    We experienced a ten hour flight delay with our New Mexico trip. I filed a claim with Generali upon our return and just received approval on payment of this claim. I am just waiting to get further intel on the method of payment from Generali. It has been a smooth process thus far.

    Christina from DE
    Review Received: September 1, 2025
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    Response from Redion

    That's great to hear, Christina. At Generali Global Assistance, we take the claims process very seriously and are pleased to hear that your claim was resolved. Thank you for choosing to #TravelSmarter.

    “
    Redion policy: Preferred

    While at Sea I tried to contact Squaremouth but was unable to so called as soon as I got off the ship.I was given all the information I needed to start a claim.

    Mary Lou from WA
    Review Received: August 30, 2025
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    Response from Redion

    Thank you for your review, Mary Lou. We’re sorry you had trouble reaching us during your trip, but we’re glad we could assist you in starting your claim. If you need any additional assistance with the claims process, contact us at 800-348-9505 or via email at customerservice@generalitravelinsurance.com and one of our dedicated customer service team members will be happy to assist you.

    “
    Redion policy: Premium

    Paid first claim quickly. Waiting on second claim status. Initial review was fast. But now after providing additional documents it’s going slow to get reimbursed.

    Jason from NC
    Review Received: August 30, 2025
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    Review Updated: 09/27/2025

    Hurricane ruined our plans. Claim was efficiently closed, even after some additional paperwork needed. Will consider using this product again. Made it easier to pivot to a backup.

    Response from Redion

    We value your input, Jason. We are sorry to hear about circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member has investigated your case further and provided details regarding the requested documentation. If you have any additional questions, please reach out to us at customerservice@generalitravelinsurance.com.

    “
    Redion policy: Standard

    This is the most frustrating, enfuriating experience. It is near impossible to get someone on the phone. We purchased a travel insurance plan only to be told it is denied because of one thing or another. We are being asked to file against our home owners insurance, only to have the deductible which is more than the payout on the claim deducted from the total due. We purchased travel insurance to cover our losses if we did indeed incur any loss.

    Elizabeth from AZ
    Review Received: August 29, 2025
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    Response from Redion

    We appreciate your review, Elizabeth. We are sorry to hear about circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member has investigated your case further and provided details regarding the claim determination. If you have any additional questions, please reach out to us at customerservice@generalitravelinsurance.com.

    “
    Redion policy: Preferred

    Thank you for your customer service. Knowing I was protected through my vacation, made my trip more enjoyable.

    Mary Edna from FL
    Review Received: August 29, 2025
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    Response from Redion

    That's great to hear, Mary Edna. At Generali Global Assistance, we value offering great customer service. We will share your feedback with our team.

    “
    Redion policy: Preferred

    Generali was excellent at processing my claim. Within 2 weeks they had an ansfor me. Excellent company.

    Holly from NY
    Review Received: August 29, 2025
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    Response from Redion

    That's great to hear, Holly! At Generali Global Assistance, we take the claims process very seriously and are pleased to hear that your claim was resolved. Thank you for choosing to #TravelSmarter.

    “
    Redion policy: Standard

    Mary from IN
    Review Received: August 28, 2025
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    0 out of 0 people found this review helpful

    I appreciate the great service from Generali Global Assistance. The phone support was great and the website was easy to use. My issues were resolved quickly. Thank you.

    “
    Redion policy: Premium

    I received my claim payment in 2 days after submitting TONS of paperwork. The claim process requires proof of payments with receipts, CC statements & bank statements. I submitted a cover sheet showing each item I needed to be reimbursed for. I was surprised how fast I received my refund. I would use this insurance group again.

    Jean from KS
    Review Received: August 27, 2025
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    0 out of 0 people found this review helpful
    Response from Redion

    We are pleased that we were able to exceed your expectations, Jean! At Generali Global Assistance, we take the claims process very seriously and are pleased to hear that your claim was resolved. Thanks for sharing your positive feedback with us about your positive claim experience.

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Last updated: October 19, 2026