Redion Travel Insurance Reviews
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Redion customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
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“Redion policy: Preferred
Our vacation ended at the airport as we were about to check in for our flight due to a medical emergency for my husband. He ended up in the Emergency room. The hotel was kind enough to fully refund what was at that point a non refundable booking. GGA did not pay for the airline ticket because we received travel credit from the airline, even though a future travel credit is not equivalent to a cash refund, as it limits me to a single provider, timeframe, and terms of use. This interpretation is inconsistent with both consumer expectations and regulatory guidance.
Disappointed from VAReview Received: September 17, 2025Was this review helpful?0 out of 0 people found this review helpfulResponse from RedionWe appreciate your review, Hajnal. We are sorry to hear about circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member has investigated your case further and will provide details regarding the claim determination. If you have any additional questions, please reach out to us at customerservice@generalitravelinsurance.com.
“Redion policy: PreferredWe had a great experience and the confidence that should something go wrong it was covered. We will use your services again in the future.
David from TNReview Received: September 15, 2025Was this review helpful?0 out of 0 people found this review helpfulResponse from RedionThanks for your feedback and your purchase, David! We know you have options when it comes to travel insurance, but are pleased you chose Generali Global Assistance.
“Redion policy: PreferredMy claim has been denied and I am protesting that denial.
Mary from AKReview Received: September 9, 2025Was this review helpful?0 out of 0 people found this review helpfulReview Updated: 10/07/2025
My claim was initially denied and then I was notified it was being reviewed again. There was almost no communication for over two weeks and when I called I was told to check on line. My sign in information had been deleted probably due to the initial denial. Finally I was notified that my claim was approved and my payment was made very quickly. I would give 4 stars if there had been better communication.
Response from RedionWe appreciate your review, Mary. We are sorry to hear about circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member has investigated your case further and provided details regarding the claim determination. If you have any additional questions, please reach out to us at customerservice@generalitravelinsurance.com.
“Redion policy: Standardeasy to compare policy details and cost. many available plans to choose from. online web site very easy to use
dg from VAReview Received: September 9, 2025Was this review helpful?0 out of 0 people found this review helpfulResponse from RedionThat's great to hear, Tandy! Thanks so much for sharing your experience and choosing to #TravelSmarter.
“Redion policy: PreferredThe purchasing of insurance was easy-to-understand and I was able to easily compare different policies. I chose Generali as they were highly rated by other customers and affordable.
Camie from COReview Received: September 9, 2025Was this review helpful?0 out of 0 people found this review helpfulResponse from RedionThanks for your feedback and your purchase, Camie . We do our best to offer an array of travel plans for our customers. We are happy you found the right coverage to fit your trip's needs.
“Redion policy: StandardI fractured my left humerus. They got me back to the US but with some mix ups. I was in a remote area and they could not find transportation to airport so cancelled first flight they scheduled. I found transportation through my guide on my trip. I paid for transportation to hospital as well as transportation to airport and hotel stay. I provided these receipts multiple times but did not get reimbursed. I am grateful I got home and my insurance paying my medical bills.
Patricia from CAReview Received: September 8, 2025Was this review helpful?0 out of 0 people found this review helpfulReview Updated: 10/18/2025
It took time but finally got paid my out-of-pocket expenses
Response from RedionWe appreciate your review, Patricia. We are sorry to hear about circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member has investigated your case further and provided details regarding the claim determination. If you have any additional questions, please reach out to us at customerservice@generalitravelinsurance.com.
“Redion policy: PreferredMichelle from CAReview Received: September 8, 2025Was this review helpful?0 out of 0 people found this review helpfulEverything worked out other than I could not get assistance creating a log in - so payment defaulted to a paper check which ended up fine. Otherwise, worked well, thank you.
“Redion policy: PreferredI filled a claim on 09/03 and have only received an acknowledgment but no other response. I am unable to provide a complete assessment of GGA at this point in time
DOT from WAReview Received: September 8, 2025Was this review helpful?0 out of 0 people found this review helpfulResponse from RedionThank you for sharing your feedback. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. Our goal is to process claims within two weeks from the time that they're received. A dedicated claims team member is investigating your case further and will be in touch with you. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com
“Redion policy: StandardTim from NYReview Received: September 7, 2025Was this review helpful?0 out of 0 people found this review helpfulTo start my claim, I initially tried to include all of the required documents to the best of my ability. The insurance company requested
one more document which I sent them promptly. Shortly thereafter, they sent me another request for 4 or 5 additional documents. I felt
like they were just making it hard to process the claim so I got frustrated. My claim was the result of the Air Canada strike back in August
so I decided I would attempt to try Air Canada directly to see if I could get some satisfaction.“Redion policy: Standardno issues
Todd from KSReview Received: September 3, 2025Was this review helpful?0 out of 0 people found this review helpfulResponse from RedionYour feedback is valued by our team. Thank you, Todd, for your review.
Last updated: October 19, 2026