Redion Travel Insurance Reviews

My trip was cut short due to Covid. Access to Generali during the trip was seamless and helpful. I did get the positive Covid test documented.
Fling the claim was simple and straightforward. I filed on Monday. I had to clarify one thing. The settlement was in my bank account by Friday.

Generali covered our claim. The only negative was trying to select the way we wanted payment. I thought I had selected deposit electronically into our bank account, but I kept getting new emails telling me how many hours I had left to make a selection before they just sent a check to our residence on file. That's what they did, and it arrived within a few days after the deadline for selection of payment. However, had I had medical or other claims requiring an immediate transfer of funds, I would have been quite frustrated. Other than that issue, I would have given Generali 5 stars.

Straightforward and simple.

i had to cancel my trip due to medical reasons. I provided all the paperwork, and was reimbursed within 4 days. Great service

Generali staff was very responsive to our needs. Between emails and phone calls, their service team set up all of our return trip arrangements from start to finish. They made sure all the details were organized down to the inter terminal transfers. We were expedited through customs and transfers. They made a difficult situation for us as comfortable as possible.

Easy enough but would rather like to pick , cafeteria style, the coverage I want

They did a good job explaining the coverage options and helping us understand what we needed to purchase. Great experience overall.

I always buy travel insurance with Squaremouth. In most cases I didn’t have to file a claim, but in some I did. I have never had problems with the insurance company checking my claim and reimbursing my expenses. Not this time. Several days before the trip which was a family reunion I got very sick and was unable to travel. I sent all the documents including doctor’s statement to Generali Global Assistance. They opened the case and immediately closed it stating that the tickets should be reimbursed by airline company. The tickets we sent clearly stated they were non refundable. Moreover there was also a proof of hotel that was non refundable either.
This is not the right way to handle the claim. I’m going to describe it in my review and recommend not to buy insurance from that company. Neither will I.

I usually buy trip insurance for my trips. I travel a lot. However I will not be buying trip insurance ever again. It is a complete scam. Doesn't cover anything . I have never filed a claim and this time when I did , I wasn't covered! My trip to Nepal was delayed by the generation Z revolt in which 10 people were killed. The city of Kathmandu was on a 24 hour curfew the week we were supposed to arrive, we couldn't get a hold of our guide as there was a block out of the internet, and the airport was being intermittently closed.Instead of arriving in Kathmandu , or being diverted elsewhere we changed our tip to Delhi. I was asking for 349$ reimbursement to cover the changes in airline flights. Global Assistance previous to the change and they said that I would be reimbursed. However I filed a claim and got NOTHING. Nothing was covered because it wasn't classified as terrorism!! Not sure who is supposed to classify it!! I will NEVER buy trip insurance again.

It was one week away from my trip and I realized I had not purchased the insurance. I got up at 1am, went online and purchased it. Now I’m done. Within 15 minutes I realized I miscalculated the amount and called the customer service line. At 1:30am I was connected to a pleasant agent who updated my policy with the proper amount. I have nothing but great things to say about this carrier. I am considering getting the year long policy. It will be worth it for me.