Redion Travel Insurance Reviews
Compare Redion Plans in Just A Few Simple Steps
See how Redion compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Redion customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
-
“Redion policy: Standard
So surprised and pleased with the claim process and assistance. Straightforward and timely.
Rochelle from PAReview Received: February 12, 2026Was this review helpful?1 out of 1 people found this review helpfulResponse from RedionAt Generali Global Assistance, we take the claims process very seriously and are pleased to hear that your claim was resolved. Thank you for choosing to #TravelSmarter.
“Redion policy: PremiumFiling the claim online was very easy. They clearly explained which documents were needed to file the claim. Response occurred promptly the following day after filing the claim. No further documents were needed, and my claim was accepted. Payment for the claim was deposited directly into my checking account just a few days later.
Amy from TXReview Received: February 10, 2026Was this review helpful?3 out of 3 people found this review helpfulResponse from RedionThanks for sharing your feedback with us, Amy. We're sorry to hear about your travel woes, but happy we were able to assist and pay your claim!
“Redion policy: PreferredGenerali was picky about the paperwork, but once all information was provided the way they wanted, my claim was processed very quickly and my full claim was refunded. I'm very satisfied with the experience with Generali and with Squaremouth.
Lisa from NYReview Received: February 9, 2026Was this review helpful?1 out of 1 people found this review helpfulResponse from RedionAt Generali Global Assistance, we take the claims process very seriously and are pleased to hear that your claim was resolved. Thank you for choosing to #TravelSmarter.
“Redion policy: StandardVery happy with Generali Travel Insurance. I fell on a cruise ship and incurred a sizable bill from the ship's medical center. I filed a claim online at about 4pm. The next morning, i received an email that my claim was approved and I had payment about a half hour later. Incredible!
William from NYReview Received: February 8, 2026Was this review helpful?1 out of 1 people found this review helpfulResponse from RedionThanks for sharing your feedback with us, William. We're sorry to hear about your travel woes, but happy we were able to assist and pay your claim!
“Redion policy: StandardMary Alice from PAReview Received: February 3, 2026Was this review helpful?0 out of 0 people found this review helpfulThey were very quick to respond and to approve payment once I had all info sent in. They let me know what I was missing. Very helpful on the phone when I was trying to submit my receipts.
“Redion policy: StandardI have filed a claim. There were some website issues which made it difficult to attach documentation. I am awaiting a response from Generali.
anonymous from MDReview Received: January 31, 2026Was this review helpful?3 out of 3 people found this review helpfulResponse from RedionWe value your feedback, Joanne. We're sorry to hear about the circumstances surrounding your claim and apologize for not meeting your expectations. You should have received additional information regarding the requested documents and the current status of the claim from a dedicated representative. If you have any additional questions, please don't hesitate to contact us at claims@generalitravelinsurance.com
“Redion policy: StandardI was given guidance to make my claim
Lalitha from CAReview Received: January 24, 2026Was this review helpful?1 out of 1 people found this review helpfulResponse from RedionThat's great to hear, Lalitha. At Generali Global Assistance, we value offering great customer service. We will share your feedback with our team.
“Redion policy: PreferredI have contacted General Global Assistance on one occasion, and I was very pleased with the agent, who was professional, courteous, and helpful. I have submitted a claim once, and it was processed extremely quickly and to my satisfaction. I have used General Global Assistance many times to insure trips abroad. I unhesitatingly recommend this insurance carrier. Its service is top rate.
Rony from NYReview Received: January 21, 2026Was this review helpful?2 out of 2 people found this review helpfulResponse from RedionThat's great to hear, Rony. At Generali Global Assistance, we value offering great customer service. We will share your feedback with our team. Thanks for your loyalty!
“Redion policy: StandardBeen using Squaremouth for many years,
.Always eaisy to work with and a fair price.Thomas from WIReview Received: January 21, 2026Was this review helpful?1 out of 1 people found this review helpfulResponse from RedionWe love our loyal travelers, Thomas, and hope to retain you as a customer for many years to come!
“Redion policy: PreferredWe have left multiple voice messages and emails for the Generali claims adjuster with no response. They sent us an email last week that our claim would be processed by the end of last week, it wasn’t and we’ve heard nothing since then. Very disappointing.
Gregory from AZReview Received: December 23, 2025Was this review helpful?4 out of 4 people found this review helpfulResponse from RedionWe appreciate your review, Gregory. We are sorry to hear about circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member is investigating your case further and will provide details regarding the claim determination. If you have any additional questions, please reach out to us at customerservice@generalitravelinsurance.com.
Last updated: October 19, 2026