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Trips Protected
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SINCE 2004
208,188
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AVG. MONTH
1,079
Total Reviews
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SINCE 2004
5,289
Detailed Rating
Customer Service Before Trip
4.4/5
Customer Service During Trip
3.86/5
Customer Service During Claim
3.91/5

See how Redion compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.31 (5,289 reviews)

Many Redion customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

  • 5
    3182
  • 4
    1055
  • 3
    438
  • 2
    141
  • 1
    254
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  • “
    Redion policy: Standard

    Fast and efficient process for claim.

    Linda from AL
    Review Received: March 27, 2026
    Was this review helpful?
    1 out of 1 people found this review helpful
    Response from Redion

    At Generali Global Assistance, we take the claims process very seriously and are pleased to hear that your claim was resolved. Thank you for choosing to #TravelSmarter.

    “
    Redion policy: Standard

    I have used Generali Global Assistance for all of my trips and have been very pleased with the service. I have recommended Generali to several people who I believe have used your services.

    Traveler from NY State from NY
    Review Received: March 26, 2026
    Was this review helpful?
    1 out of 1 people found this review helpful
    Response from Redion

    We love our loyal travelers, Louise, and hope to retain you as a customer for many years to come!

    “
    Redion policy: Standard

    I have contacted you about recovering my expenses for a cancellation of a flight and having to purchase another flight to get to my destination plus Uber expense. They said I have to take care of this online not possible I don’t have anything that shows it was canceled I do have the flight information for the one I had to book plus a charge slip for the uber. I would certainly appreciate some help from someone. My contact informations as follows.
    Edie McCloud
    360901-0278
    Edie5@msn.com

    Thank You
    Edie McCloud

    Edith from WA
    Review Received: March 24, 2026
    Was this review helpful?
    1 out of 1 people found this review helpful
    Response from Redion

    We appreciate your review, Edith. We are sorry for not meeting your expectations. We take customer service very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated customer service team member is investigating your case further and will provide details on how to file a claim. If you have any additional questions, please reach out to us at customerservice@generalitravelinsurance.com.

    “
    Redion policy: Standard

    I was pleased with customer service on explaining to me how the medical look back coverage works, which was not documented as such.

    I have chosen policies in the past from Generali because the coverage amounts it protects me for, and cost. I can't speak on how they handle claims because I haven't submitted any claims so far, and hope that I don't have to, but if I do I think that they will do right for me.

    Nick from NY
    Review Received: March 24, 2026
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    0 out of 0 people found this review helpful
    Response from Redion

    That's great to hear, Nick. At Generali Global Assistance, we value offering great customer service. We will share your feedback with our team.

    “
    Redion policy: Standard

    Janet from MN
    Review Received: March 22, 2026
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    0 out of 0 people found this review helpful

    I had to go through Squaremouth to get my claim processed by Generali Global Assistance. I think that would have been unnecessary had GGA's representative just COMMUNICATED with me so I wouldn't have had to get Squaremouth involved. That being said, once Squaremouth got involved, GGA was very quick to reply and the claim got paid quickly.

    I will definitely go through Squaremouth again. Not sure if I'll go with Generali Global Assistance again, however. In the end they came through, but I didn't like the extra hassle.

    “
    Redion policy: Preferred

    First time purchaser of travel insurance. Generali did an exceptional job at helping me to establish what my needs were and what was covered by the policy. Excellent communication and execution of my claim. Claim filed on Sunday and funds deposited into my account on Tuesday Outstanding! Would highly recommend and plan on using them for all of my future travel. Thank you.

    Carlo from NY
    Review Received: March 14, 2026
    Was this review helpful?
    5 out of 5 people found this review helpful
    Response from Redion

    Thanks for sharing your feedback with us, Carlo. We're sorry to hear about your travel woes, but happy we were able to assist and pay your claim!

    “
    Redion policy: Standard

    I was happy to have the coverage and glad I didn’t need it.

    Virginia from NY
    Review Received: March 14, 2026
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    0 out of 0 people found this review helpful
    Response from Redion

    Thanks for your feedback and your purchase, Virginia! We know you have options when it comes to travel insurance, but are pleased you chose Generali Global Assistance.

    “
    Redion policy: Standard

    Terrible claim service. The worst I’ve experienced. I’m going to need to hire a lawyer to get what I’m owed.

    Gary from SC
    Review Received: March 10, 2026
    Was this review helpful?
    2 out of 2 people found this review helpful
    Response from Redion

    We appreciate your review, Gary. We are sorry to hear about circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated customer service team member is investigating your case further and will provide details regarding the claim filing process. If you have any additional questions, please reach out to us at customerservice@generalitravelinsurance.com.

    “
    Redion policy: Standard

    Poor service. Reported to Maryland Insurance administration

    Patrick from MD
    Review Received: March 9, 2026
    Was this review helpful?
    2 out of 2 people found this review helpful
    Response from Redion

    We appreciate your review, Patrick. We are sorry to hear about circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member has investigated your case further and will provide details regarding the claim determination. If you have any additional questions, please reach out to us at claims@generalitravelinsurance.com.

    “
    Redion policy: Preferred

    I love the way the Squaremouth site works, comparing a wide variety of products helping me see the differences in each. I also appreciate the fact that Squaremouth will be there for me if a problem arises in the process of making a claim. I recommend Squaremouth to everyone. I know who’s thinking about buying travel insurance. You guys are the best.

    Gary from NC
    Review Received: March 8, 2026
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    0 out of 0 people found this review helpful
    Response from Redion

    Thank you for your feedback, Gary! It's wonderful to hear we were able to meet your expectations.

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Last updated: October 19, 2026