Redion Travel Insurance Reviews
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Redion customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
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“Redion policy: Standard
I always use squaremouth to help me figure out my insurance.
Barbara from CAReview Received: October 27, 2026Was this review helpful?0 out of 0 people found this review helpfulResponse from RedionThank you for your kind words, Barbara! We're grateful for your support and for your choosing us!
“Redion policy: PreferredThey quickly answered my questions.
Susanne from NYReview Received: October 25, 2026Was this review helpful?0 out of 0 people found this review helpfulResponse from RedionThat's great to hear, Susanne. At Generali Global Assistance, we value offering great customer service. We will share your feedback with our team.
“Redion policy: StandardDid not go on trip due to cardiology procedure. Waiting for claim to be processed
Dorothy from CAReview Received: October 23, 2026Was this review helpful?0 out of 0 people found this review helpfulResponse from RedionThank you for sharing your feedback. Dorothy. We're sorry to hear about the circumstances surrounding your claim and apologize for the delay as we take customer service and the claims review process very seriously. We're pleased to advise that your claim has since been finalized and you should have received an email to your address on file from a dedicated team member.
“Redion policy: StandardThe claims process could be streamlined. My claim was resolved in one day but I had to log in several times
T from PAReview Received: October 20, 2026Was this review helpful?0 out of 0 people found this review helpfulResponse from RedionThank you for your feedback, Frederick. We apologize for this technical issue. We are working with our technical team to investigate and resolve. Thanks again for your business and your patience.
“Redion policy: PreferredSigning up via your website for this trip was easy. Also, this is the first time in my many years of traveling that I have had to file a claim, as my husband's luggage was lost for a considerable amount of time during our trip. Consequently, he purchased some necessary clothing items to compensate.
I must say, filing a claim was easy and payment was very prompt. I so appreciate this!
Carol from ORReview Received: October 15, 2026Was this review helpful?1 out of 1 people found this review helpfulResponse from RedionThanks for sharing your feedback with us, Carol. We're sorry to hear about your travel woes, but happy we were able to assist and pay your claim!
“Redion policy: PreferredI have filed a claim related to medical expenses incurred in Canda. Had to visit an emergency room. My primary care is Medicare, which does not pay bills incurred outside of the UA. Redion says it takes 30 days to process a claim. So I wait.
Michael from SCReview Received: October 13, 2026Was this review helpful?1 out of 1 people found this review helpfulResponse from RedionThank you for your feedback, Michael. We're sorry to hear about your travel woes. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member is investigating your case further and will be in touch with you.
“Redion policy: StandardGathered the required documents, and filed on line. It was an expensive trip that we had to cancel due to medical reasons. As the first claim I've had to make , I was concerned about the insurance company's response. Within 48-72 hrs my claim was approved. Payment to my account quick and easy. Extremely happy with pain-free process.
Pat from WAReview Received: October 12, 2026Was this review helpful?0 out of 0 people found this review helpfulResponse from RedionThanks for sharing your feedback with us, Patrick. We're sorry to hear about your travel woes, but happy we were able to assist and pay your claim!
“Redion policy: StandardThe application process is extremely customer-friendly — really efficient — and the ability for the customer to compare different vendors and plans is excellent. The only thing that would make the process flawless is if naming a beneficiary (or beneficiaries) were included at the time of purchase. I’ve needed to call to add the beneficiary each time. The customer service folks are always awesome, but the added step seems unnecessary. Thank you…
BETTY from NCReview Received: October 8, 2026Was this review helpful?0 out of 0 people found this review helpfulResponse from RedionThank you for your input, Betty. We will consider your suggestion it in the future to make your experience with us even better.
“Redion policy: StandardWe filed a claim. They denied it. We have tried to find out why it was denied and have not been able to do so. The 24 hour help line said they would send us an email explaining. We have not to this date received an email even though we have now asked 3 times. The 24 hour line said they thought it was because we did not prove there was a typhoon in Japan, even though we have a text from the airline telling us we should change our flight. But they said wait for the email...that we never received.
Diane from MDReview Received: October 2, 2026Was this review helpful?1 out of 1 people found this review helpfulResponse from RedionWe appreciate your review, Diane. We are sorry to hear about circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member has investigated your case further and provided details regarding the claim determination. If you have any additional questions, please reach out to us at claims@generalitravelinsurance.com.
“Redion policy: Standardclaim is being reviewed
Margaret from SCReview Received: September 29, 2026Was this review helpful?0 out of 0 people found this review helpfulResponse from RedionThank you for your review, Margaret. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member is investigating your case further and will provide details regarding the claim determination. If you have any additional questions, please reach out to us at claims@generalitravelinsurance.com.
Last updated: October 19, 2026