IMG Travel Insurance Reviews

Our plane flight was. cancelled. three times and our trip delayed causing us to miss two days of our tour. we had to fly. into a different airport closer to our tour bus and hire a driver to get us to our bus location. our luggage was lost when we got there and had to wait for it to get to us. we had to by some items and pay for meals which would not had to Because meals were included in our tour coshering information to support our claim .

This is a terrible company. Won’t respond to my claim after filing all documents. Horrible claim forms and customer service. Have finally paid a small portion of claim but have ignored the largest part of claim for trip interruption. Looks like will have to file suit. You should not ever offer IMG as an option with their poor customer service service

Could you, please, to send me link, which provide me option to file claim.
Thank you.

You only know how good a policy is until you need to use it. It wasn't clear to me whether this policy covered parts of our trip. Because I have another Good Sam policy that covers overseas travel, I believed I was covered.

Thank you for providing assurance and making the process easily accessible during my 1st out of country experience. Looking forward to utilizing your services in the future.

Great communication, easy to understand instructions, nice and understanding support

Our experience was simple and easy. Everything was as promised.

I had a flight cancellation, and attempted to reach customer service. Called, emailed..never got a response.
Very poor service.

The paperwork involved filing a claim was extremely tedious.
They asked me for the same paperwork twice.
The airline wanted to give us a credit which I couldn’t use because of health reasons and the insurance company refused to work with us.
This was a terrible experience

Some customers service representative was very rude and I unprofessional received 2 different unswear.