IMG Travel Insurance Reviews

Unfortunately our river cruise was canceled due to low water levels on the Rhine. We rebooked for next April & I thought I'd lost my money for the insurance policy. I was so happy to know when I called that it could simply be used on my new date for my trip. Plus the cost of the trip was less and I am to get a refund for the difference. I hope I will not need to actually file a claim but I am so glad I didn't lose my money. The associates were incredibly professional and helpful. Thanks so much!

Easy to onload online order, but didn't need to use it. Great to have square mouth as a backup for cruiser's insurance.

I submitted a claim on 9/9/2026 because my father died and I couldn't travel. The claim stated to allow 15 business days for the claim to process. I contacted IMG customer service on 9/29/2026, to inquire of the status of my claim, in the portal it states it's still "processing". I was told the claim would be expedited. I called IMG customer service on 10/2/2026 for an update and the customer service rep informed me it could be 20-30 business days and if additional information is needed an additional 10 business days on top of the 20-30 business days. I'm truly frustrated with the extended time that IMG is taking with my claim. I'm truly unhappy with this experience.

We booked insurance for a 4 person trip. I needed to add time for one person only and the process was very easy and smooth, and the customer service team was very helpful.

Spent 12 hours inputting information and uploading documents into myIMG account via their platform. Got through step 6 (completed). When hit submit button, all my work disappeared. IMG put blame on me (too big a file and/or need to clear cache in my PC). Went through entire process a second time with less documentation so it would ‘take’ upon submission. It went but I know this insurer is more apt to deny claims than honor their obligations on legitimate ones.

All was good. Thx

I’ll want to compare IMG to Allianz next time. They seem to get better reviews for claims. I’ve used iMG because I’m doing hiking in Europe and thought needed extra rescue type insurance as nice

So far so good

Easy to buy insurance from them and they answered my questions. I did not have to file a claim, so I cannot speak to their competency and response in that regard.

Called repeatedly, told to call at a later date, did that, same response.