IMG Travel Insurance Reviews

Unfortunately I had to cancel my trip due to elderly father’s ailing health.
I uploaded all the requested documentation on Sept 5. On Sept 18 an email requested I submit documentation about MY medical condition and treatment (the claim is not due to my health so was not carefully reviewed) It also requested additional documentation about a non refundable vacation rental. I spoke with a customer assistance person who reviewed the materials and said it should have been approved but she had no power to do so. I submitted more documentation about the vacation rental, resubmitted the note from my father’s doctor diagnosing his end-stage heart failure. That was Sept 23 and I have received nothing further.
My claim # is T64708.
Please have someone finalize my claim.

Many thanks!

I needed to make a claim for an ER visit while traveling in Canada. IMG made to claims process very simple and only basic proof of claim was needed. I received reimbursement within a month and was very satisfied.

none

Great service!

Very satisfactory

Sorry, I did this so long ago, I forget the experience. So, I'm neutral for the rating. I thinkI spoke to someone, but don't recall exactly what about.

No answer on toll free line. Will file online

I'm having difficulty uploading the documentation they want for my canceled flight and additional transportation expenses. I've had the same error on the website for several days. I contacted the company and am waiting for instructions. It's frustrating, since finding all the documents and getting them in the right format is challenging in itself. Then, to have website problems . . . It feels like a huge barrier.

Nothing in particular at this time and I am happy to have this insurance for our travel as I was sick a little during our trip before our 9 days cruise and about to cancel my trip, but fortunately I recovered from some over the counter medication, got well and continued my trip. Should it had became serious illness, I was happy to have had my insurance with IMG.

cost was good and so was coverage.