IMG Travel Insurance Reviews

I am contacting IMG 24/7 customer service: for in order to file a claim, I will need to sign up first before filing a claim.
Unfortunately policy number as above not showing on my IMG (instead showing another travel insurance for our October’s trips)
Customer service rep can’t assist - only stated no one have ever face that situation.
She sent me documents instead.

IMG customer service has been very helpful with the claims process.

Did not have to use the policy so not a lot of additional comments to share. Did reach out to IMG before my trip with a couple of questions related to my policy. Did receive responses but they were fairly slow to respond (a week plus), hence my above rating for IMG.

Customer Service Representative was very patient and clear in explaining what I was purchasing.

Happy to have the coverage - glad I didn't need to use it.

EASY TO USE. WOULD USE AGAIN. GOOD PRICES.

Medical expanse claim was handled and paid in full in about 2 weeks. It was easy to file the claim on line.

I had a question about whether my daughter would be covered, since she does not live in our household, and the rep I spoke with on the phone was wonderful. She gave me an answer but went one step more and had it verified in writing. Great customer service.