IMG Travel Insurance Reviews

I spoke to a representative to reduce the amount of coverage as I ended up purchasing insurance from Icelandair for the flights. The woman was professional and extremely knowledgeable and made the change quickly and efficiently. Thank you.

Policy/Certificate Number: TCCH085942408 (Travel dates: 05/12/26 - 05/30/26)
Claim Number: T56229
Primary Claimant: JoJo Yuen

Claim Reason and description:
It started on May 21, 2026, late morning. I felt uncomfortable and had stomach aches. It got worse later in the day. I stayed at the hotel and had bed rest the rest of the day. I felt the pain escalate and repeated vomiting. At about 11:00 pm, I decided to go to the ER department of a local hospital near the hotel where I stayed. The ER doctor ordered some tests, including blood work, X-ray, and a CT scan, to diagnose my issue. I checked into the hospital room on May 21 after midnight, and I was discharged on May 23 afternoon. Since it happened while I was travelling in Hong Kong, the hospital doctor gave me some medicines to take care of the immediate problem. He suggested that I follow up on the issue when I am back home. I worried about the long flight coming home. So I went to a local clinic on May 26 for a second opinion to ensure I would be fine for the trip home on May 30.

Complain and request:
I submitted the claim and related ducuments, etc. on June 4 after I was back from the trip. It has been a month but still waiting for the approval and reimbursement. Would you follow up this claim for me? Please email me for any questions: Java1633@aol.com
Thank you!

This has been a terrible experience. I've had a claim pending for over 2 months. I wish the claims representative would call me and talk about this claim. It would clear up any questions or confusion on their part. The back and forth over a relatively uncomplicated situation is unfortunate. The lack of compassion from your company is truly awful. I will not recommend or use your company again. I've tried to escalate my concern, but it goes nowhere since it all ends up back with the claims representative who has never picked up the phone and talked to me. It seems like the longer they drag it out, the better the chances of me giving up.

Was able to easily contact IMG on ship's phone re coverage for treatment at a hospital in Korea of a medical issue. Could have made a claim for the ship's doctor's fee for diagnosis of a scopolamine reaction issue, but it wasn't worth the hassle. The reaction dissipated after removal of the patch, and further treatment at a hospital in the port wasn't sought.

Although I did not make a claim, I felt confident that we were well covered based on reviews and interaction with a SquareMouth consultant. I was especially impressed that the consultant did not try to "upsell" me and actually recommended a lower priced policy.

The initial agents who answer the 24hr help line did not often have complete information and couldn’t help me at times. The nurses on the medical team were outstanding and told me the key words to get past the initial agents and to the medical team. I’m SO glad I had this policy because we had an accident that resulted in over $10,000 in medical care and travel changes.

Very confusing instructions from travel agency and what I was supposed to click at first.
Phone call to customer service clarified what was needed in what order.
Only needed one additional call to get verification that anything had gone through

Very smooth claim process. They didn't dispute any parts of the claim.

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