IMG Travel Insurance Reviews

The only issue was I could not get through the 24 hour line over the weekend when I was trying to reach them. Hopefully our claim will go through.

Only suggestion would be ability to change dates and amounts on line vs by contacting customer service. Take about 3 days for an email response and another 2-3 days to confirm changes. Travel Insured allows you to do this online immediately.

I called IMG because I wanted to make a claim. Had to go the the ER and Urgent Care in France. Spent about $100 and got receipts for all the meds and doctor visit. Because I paid in euro IMG required that I prove I had purchased euro, they would not accept a copy of my receipt for Urgent care. Decided that it was not worth effort to go to my bank to get proof of euro purchases. I will not use them again. I realize it was only about $100 US dollars but it was the way they handed it that was very disappointing to me.

My daughter experienced a severe trauma, has been diagnosed with PTSD and is very much in need of family support. Hence my need to call off my Sept. trip. I provided a letter from her doctor attesting to her condition, but my claim was denied.

The customer service was hard to contact. Hold time was long and tedious. They really did nothing

Have not heard back from the claims department.

The submittal of the claim was confusing since it was for "other" reasons
The submittal format process was not adopted for "other reasons.

I didn't have to file a claim, but the agent was very helpful when I purchased the policy before my trip.

IMG has been very difficult to resolve our claim with. I provided everything required and they would ask for more and sometimes the same info that was already sent. I have been working on it for 3 months.

I purchased the insurance for my daughter who lives in a different state, i also purchased insurance for my daughter-in-law and me who live in Arkansas. Due to an illness of my daughter’s child she was unable to join us on our cruise,
My daughter assembled the claim material which is being processed.
At age 85 I have purchased many travel insurance policies over the years. This is the first time to file a claim. Thank you for your efficient and timely response. I hope to travel a few more years and will certainly consider using IMG Travel insurance again.

Thank you,

Gwen A. Stephens