IMG Travel Insurance Reviews

I have purchased the Choice product multiple times for several different trips. It's the right combination of basic "get my money back if something happens to me, a travel companion or loved one" without having to load up with features I don't need. I really like that I can insure my basic deposit in order to have pre-ex clause waived and then increase my travel insurance when I pay more for my trip. For this trip, we did need to contact IMG about the possibility of cancelling our trip and filing a claim as our travel companion broke his back. Fortunately, he decided to go on the trip anyway and we did not need to cancel. However, it was very good peace of mind that my coverage was in place and likely would have applied to a filed claim. I will continue to use this coverage in the future

IMG processed and paid the claim within a few weeks. It was very easy to file on line. Although only a very small claim, we appreciated their efficiency.

Had a minor incident occur that created expenses that are coverable through IMG but, due to the excessive amount of data required and the lack of some required documents, have decided not to file. Claim process does not allow for cash expense reimbursements. Also, called the customer service telephone number but gave up after waiting over 60 minutes. I will not choose IMG again when shopping for travel insurance.

Working with Squaremouth is always easy. This was the first time I had to file a claim. Very happy with the process and the outcome.

On the last day of the trip, we had a delay with our flight from Kilimanjaro Airport in Tanzania to Nairobi that could have caused us to miss our Nairobi-JFK flight and spend an extra night in Tanzania. I tried to call IMG's 24-hour number to alert them to the situation and possibly seek assistance, but the recording (before I could even reach a human being) went on, and on, and on… I was probably listening to various recordings for at least 5 minutes without even being given the option to enter a phone tree.

I had to leave for the 4-hour drive to Kilimanjaro Airport, so I wasn’t able to continue to hold as I was going to lose cell service during the drive.

Luckily our local tour agent in Tanzania was able to resolve the situation without the need for further contact with IMG. But what if this had been a serious medical emergency and I really needed assistance from IMG? I’ve purchased travel insurance from IMG in the past, but this experience really makes me reconsider them as a provider.

Our trip was cancelled due to sudden surgery. I file claim form with all documents the claim form ask for. I had questions but you can NOT speak to a human in the refund department until I file. After filing I got an email that my form is not complete and asking for a list of missing items. However, I went down the list and refer to my 17 pages I submitted and said they were included. And then had questions. It would be so much faster and efficient if I could just speak to a representative to get clarity on what they needed. Using AI waste so much time.

Priced fairly

I sent an email alerting them that I intended to file a claim and the reasonfor the claim
I got a response that made it seem like my claim was not valid. I sent an email asking g for clarification, but never heard back. I am waiting for the airline to finishing processing my claim with them before I file with IMG for the remainder.

It is great to have filters to select the coverage you want.
You also can compare providers offers and get the best price for the options you want.