Aegis provides three distinct policies on Squaremouth, including a stand-alone Trip Cancellation policy ideal for travelers who already have medical coverage. Their most popular plan, Go Ready Choice, is favored by international travelers with high trip costs.
See how Aegis compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Many Aegis customers appreciate the level of service they receive when they have questions about their coverage or need assistance while traveling. In contrast, other travelers have reported difficulties in obtaining status updates on filed claims.
Information provided by customer service made it very complicated and I am struggling to figure out how to submit claim.
Our phone and email records indicate that we have never spoken or received a communication from this client. We’re not sure if perhaps she spoke with someone else. Further, we have attempted to call & email the client multiple times over the past week & have not received a response.
Information on initiating a claim is listed on SquareMouth’s website, our website, in the body of the Email Confirmation we send, & in the attachments of that same email. Claims can be initiated by phone, email, live web chat, or physical mail. We hope this insured contacts us if they need further assistance.
We are filing with our primary insurance first for a medical claim due to covid while on travel.
Thanks to the pricing comparison tool, it was easy to determine the value of the GoReady policy and make the purchase. No problems.
I began a claim with your company due to my husband's illness. We suddenly had to move and I was not able to complete the claim. I need to talk to someone about the claim. Can you contact me by telephone? My telephone number is 360-636-3012. Thank you.
Julianne Smith
Policy # 4GRWASM1677250
It was easy to purchase, the options available clear, and the documents provided sufficient to carry with us.
So far my experience had been excellent. We’ll see how it goes when I file a claim.
I was happy to get the insurance but had to cancel my trip. I was assured that I would be able to use the insurance for a future trip. I am grateful for that.
I had to modify my trip details slightly ( a different flight on same day)and tried to work with your customer service to make the change. The process was unacceptably cumbersome. I was told I would receive a call back from the carrier customer service. It never came and resulted in not being able to update the insurance carrier with my new flights. Fortunately I was able to travel and did not have to make a claim.
I would not recommend your service and will not book with you again for similar travel.
GoReady has been very cordial, but have provided no assistance in getting responses to questions from the insurance company.
After receiving this review, we immediately contacted the insured. We were able to clear up confusion on the main piece of backup documentation he had missing & told him to contact us back with any further questions.
We filed a claim with GoReady's online basic claim form 8 days ago regarding lost luggage on the airlines. Our only check bag was finally brought to our viking cruise ship 36 hours after our trip started. without warm cloths we missed out on the first 2 days tours in the cold German weather
We received notification that these insureds were interested in filing a claim on Sunday evening. We replied to them by email on Tuesday morning, less than 36 hours later, letting them know the backup documentation that would be required. We also need to know the amount they would like to claim & we advised them of their policy’s limits.
We never heard back from them or received any reply to our email. However, we’ll reach out to the insureds today to help them along.
Last updated: October 19, 2026