Aegis Travel Insurance Reviews

Thank you for sharing your feedback, Melanie. We sincerely apologize for any miscommunication regarding your claim. After reviewing your file, we see that once the missing receipt was provided, the remaining balance of your claim was quickly approved for payment. You should have already received an email with instructions to select your preferred payment method. We appreciate your patience and the opportunity to resolve the matter.

We are so sorry to hear about your injury and that you had to miss your cruise, Cheryl. Most importantly, we're thankful that you're recovering. We see that our team has already communicated with you about how to move forward with the claim. If there's anything more we can do to assist you, please don't hesitate to reach out. We wish you a smooth recovery and appreciate your trust during such a challenging situation.

Thank you for sharing your experience, Katrina! Unexpected travel disruptions can be stressful, and we're pleased we could help you understand your options. Thank you for choosing Aegis. Please don't hesitate to reach out again if you need further assistance.

Thank you for sharing your feedback, Bernd. We understand your frustration. In this case, policy extensions after the original departure date require an exception from the underwriter. If you have a new date for travel, and documentation that the old trip was cancelled and refunded without any penalties, then we are able to go to the underwriter to request an exception. Please contact us directly at (800) 774-3959 so that we can further assist you.

Thank you for your feedback, Angela. We understand the claims process can feel frustrating when you're waiting for updates. After your claim was submitted, a confirmation email was sent acknowledging receipt of your claim. While many claims are resolved within two weeks, some require additional review and can take up to 15 business days. At the time of your review, your claim was still within that processing timeframe. We also emailed you a request for additional information recently to help us move your claim forward. If you have any questions or need assistance, please don't hesitate to contact us.

Thanks for your feedback, Robin. We understand why this outcome feels confusing. While the flight was canceled, because travel had already begun, the claim fell under Trip Interruption and Travel Delay coverage rather than Trip Cancellation.
After review, the airline identified the cancellation as an operational issue, which is not a covered reason for reimbursement of additional airfare under the policy. Travel Delay coverage may reimburse certain expenses related to a qualifying delay, but it does not provide coverage for replacement airfare.
We apologize for any frustration this might have caused and appreciate the opportunity to clarify. Our 24/7 assistance team is always available to answer questions. Please reach out to us directly if we can provide any further support.

Thank you so much for your kind review! We’re glad to hear it was a smooth process, though we’re sorry to hear your trip had to be canceled.
Currently, our system isn’t showing that a claim has been submitted. We tried reaching out to assist and left you a voicemail. We’re here and happy to help in any way we can to get this resolved for you. Please don’t hesitate to reach out.

Thanks for providing this feedback, Steve! After investigating this further, we see that your claim was approved for payment, and our team representative spoke to you directly to share this update. We’re glad we could help!

Thank you for this feedback, Elizabeth. We understand that the claims process can feel involved, especially during an already stressful medical situation, and we appreciate the effort required to gather documentation.
To move your claim forward, certain items are needed to properly evaluate eligibility under the policy. These requirements are consistent with standard insurance claims processes and are part of ensuring claims are reviewed accurately and fairly. While these were requested via email, our claims manager will be reaching out to you directly to offer additional support. We're here to help you!